DoorDash · 1 day ago
Senior Associate, Workforce Application Administrator
New York, NY
Full-time
Hybrid
Mid, Senior Level
$58K/yr - $98K/yrDoorDash is a technology and logistics company focused on empowering local economies. The Senior Associate, Workforce Application Administrator role is responsible for configuring and optimizing workforce management systems to enhance operational efficiency and support across various teams.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Administer and optimize Assembled and other WFM tools across all lines of business, ensuring accurate setup and execution for both in-house and BPO operations
Partner cross-functionally with Workforce Planning, Operations, Access Command Center, Vendor Partners, and CX Tools teams to ensure seamless integration and support
Collaborate with DoorDash Data and Integration teams, as well as Assembled or other workforce management product partners, to define feature requirements, influence product roadmaps, and support future RFPs, tool evaluations, and implementations
Identify, assess, and resolve gaps between operational needs and system capabilities, proposing enhancements and process improvements that elevate user experience and reporting accuracy
Collaborate with vendor partners to test, evaluate, and implement new features or functionality that improve workforce effectiveness and business outcomes
Create, document, and maintain SOPs, training materials, and internal knowledge bases to standardize system use and ensure long-term scalability
Lead information sharing and alignment sessions across stakeholder groups to prioritize feature requests, system improvements, and ongoing training needs
Support system access control, provisioning, and compliance through close partnership with the Access Command Center and relevant security stakeholders
Monitor and maintain data integrity across integrated systems (e.g., Salesforce, Amazon Connect, Snowflake) and partner with Data Engineering and Integration teams to ensure seamless data flows and system reliability
Manage configuration releases, pilot testing, and user enablement for new WFM features, ensuring readiness and adoption across all user groups
Qualification
Required
Strong passion for workforce management technology and enjoy optimizing tools for large-scale operational impact
Experience with WFM tools such as Assembled, Verint, Alvaria, or similar enterprise scheduling and capacity platforms
Known for building strong cross-functional relationships and translating complex needs into actionable system solutions
Can confidently represent system logic, configurations, and processes to both technical and non-technical audiences
Demonstrate attention to detail and ensure data accuracy across all planning and scheduling processes
Proactively seek feedback, communicate progress transparently, and maintain alignment across all WFM stakeholders
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
Founded in 2013
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase