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Syneos Health Commercial Solutions · 2 months ago

Virtual Pharmaceutical Sales Manager

Bridgewater, NJ

Full-time

Onsite

Senior Level

5+ years exp

Syneos Health Commercial Solutions is seeking a Virtual Sales Manager to join their Engagement Center team. The role involves supervising a virtual team, driving productivity and sales, and ensuring compliance with regulations while managing client relationships and team performance.

Biotechnology

Responsibilities

Supervise virtual team and support activities to ensure team meets client's strategies and objectives inclusive of achieving performance forecasts and meeting risk metrics

Responsible for coaching, providing feedback and performance management to help meet key KPI's and revenue goals

Analyze team trends or patterns to identify areas of improvement and implement a plan to effectively drive productivity and sales

Provide guidance to virtual representatives to assist with customer service and problem-solving skills with staff and HCPs

Work with compliance to keep abreast of the regulations, state requirements, and other factors that affect the day-to-day activities of the team

Ensure compliant adherence to Syneos and client policies and procedures

Review SLAs and ensure they are maintained in accordance with contractual obligations

Responsible for managing timely expense reporting, managing meal spend and for monitoring PTO

Works with direct supervisor to manage budget, cost, invoices, and project financial results

Responsible for working with recruiting to fill in vacancies, identify top talent, and in managing team turnover

Responsible for interviewing, onboarding, and ensuring timely completion of assignments per contract business rules

Works with direct supervisor to modify IC plan design/changes and ensure accurate quarterly IC calibration

Develop a structured, repeatable, and regular communication plan for weekly team meetings to ensure execution of organizational goals, strategies, progresses, competitive issues, and ongoing training

Keep management informed of individual and team performance in addition to insights and solutions

Recognize when and what information should be communicated to external stakeholders to ensure we create a positive value narrative in support of Syneos services

Responsible for strategic account management and execution of business meetings

Create a winning collaborative team culture that rewards accomplishments and encourages the advancement and retention of productive employees

Leverage business relationships to generate positive feedback from business partners and convey mutual value to all internal and external stakeholders while helping to resolve complex issues as needed

Collaborate with the AM and the Analytics and Reporting team to identify, formulate and provide directional guidance to help with the long-term growth of the program

Collaborate with appropriate key stakeholders as opportunities arise

Lead with a growth mindset with the ability to be strategic and solution oriented

Identify potential leads and act as a conduit for Business Development

Qualification

Pharmaceutical Sales ExperienceSupervisory ExperienceLeadership SkillsB2B Sales ExperienceCRM ProficiencyTime Management SkillsTeam Motivation SkillsBusiness AcumenCommunication SkillsOrganizational SkillsProblem-Solving SkillsPresentation SkillsGrowth MindsetCollaboration Skills

Required

Bachelor's degree minimum

5+ years of B2B or Pharmaceutical Sales experience (Virtual/Inside sales experience is a major plus)

2+ years of supervisory or management experience preferably in a virtual sales environment

Pharmaceutical industry experience with pharmaceutical/medical call center environment

Experience leading specialty or rare disease teams, ensuring strategic alignment, operational excellence, and compliance with regulatory standards

Experience managing complex and demanding client relationships, demonstrating resilience and professionalism while delivering exceptional service

Experience engaging in high-level strategic and scientifically informed discussions with clients and internal stakeholders to drive alignment and influence decision-making

Strong leadership skills, business acumen skills, decision making skills

Effective time management and organizational skills

Superior communication and presentation skills

Strong leadership and organizational skills with the ability to effectively coach and motivate a team to meet expectations and achieve goals

Proficiency in Microsoft Office, CRM, GoToMeeting, and other sales and marketing automation tools