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BRP · 2 weeks ago

Global Technical Service Advisor (Remote)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

BRP is a world leader in recreational vehicles and boats, dedicated to innovation in moving people forward. The Global Technical Service Advisor will provide expert technical advice and support to dealers and customers, ensuring outstanding service experiences and building strong relationships within the dealer network.

AutomotiveElectric VehicleManufacturing

No H1B

Responsibilities

Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly focusing on right the first time and reflecting our quality service pledge

Provide technical solutions to dealership technicians and support other department like warranty and customer care teams

Guide dealers on best practices related to BRP policy, processes and guidelines

Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship

Represent BRP and build relationships by participating in events

Highlight issues quickly, Identify and escalate emerging issues or trends and represent your sector in order to continuously and proactively improve and optimize our support services

Qualification

Technical degreeTroubleshooting skillsDiagnostic skillsMechanical knowledgeElectrical theoryElectronic parts catalogsWritten communicationVerbal communicationInterpersonal skills

Required

Basic technical degree or any relevant qualification in powersport, automotive, marine or small engine mechanics

At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge

Strong troubleshooting and diagnostic skills with thorough understanding of electrical and mechanical theory

Ability to navigate and understand electronic parts catalogs, engineering drawings and bill of materials

Effective written and verbal communication skills

Strong interpersonal skills with the ability to work with a variety of individuals and departments

This position is 100% remote based within the United States

Benefits

Annual bonus based on the company’s financial results

Generous paid time off

401k offering with a dollar-for-dollar match

Flexible work schedule for eligible positions

Holiday shutdown between Christmas and New Years

Educational resources and growth opportunities

Discount on BRP products

Company

BRP

Glassdoor4.0

Our distinctive brands are icons in their industry: Ski-Doo and Lynx snowmobiles, Sea-Doo watercraft, Can-Am vehicles and Rotax marine propulsion systems as well as Rotax engines for karts and recreational aircraft.

Founded in 1942

Valcourt, Quebec, CAN

10001+ employees