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Williams-Sonoma, Inc. · 1 day ago

Lead Merch Coord - Creative Services

Richmond, CA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. The Merchandise Coordinator Lead is responsible for coordinating photo samples and managing workflows for the Digital Studio, ensuring that all merchandise is organized and ready for photography to enhance the online shopping experience.

Retail

Responsibilities

Expert in time management – product organization and staging, rapid set changing, and thinking on the spot for quick and effective solutions in high pressure time constraints

Supervises and accounts for merchandise and props, anticipating product needs in advance with a continuous flow

Assist with merchant outreach to communicate questions and needs, participating in weekly Pre-Pro calls to relay pertinent information

Responsible for daily workflow schedule, presented to the team at the start of the shoot date

Trained and proficient in ShotFlow1 to update product Set Lists and monitor photo team progress

Cross reference contact sheets with completed daily shots in SF1, reporting to Producer

Liaison between set and the Sample Coordinators to locate product ahead of shoot date and effectively stage

Prepare and anticipate the on-set needs of the digital studio crew in advance: director, photographer, stylist, and merch team, etc

Works with Creative, Production, Set Build Lead on a daily/weekly basis to review details of merchandise, prop call-outs, and weekly set logistics

Performs additional duties and errands as assigned by digital studio team, including follow-up on urgent requests

Trains and oversees Merchandise Coordinators in the tasks and responsibilities of the position

Delegate responsibilities as a team leader to MC’s, to execute schedule on time

Ensure product samples on-set are in pristine condition, and / or report deficiencies to producer and crew

Works efficiently in Kazing to ensure product is being shot correctly

Works with MC’s to report all broken product to Sample Coordinator, Merchants and Sample Library Lead

Works with Sample Library staff, Merchants, Digital Studio Producer, Sample Coordinators, Merchandise Coordinators, and Studio Manager to ensure all merchandise and props are returned with proper labeling, protected for safe return

Maintains professional demeanor with contractors

Qualification

Photo production experienceShotFlow1 proficiencyMicrosoft Office knowledgeAirtable knowledgeCustomer service skillsCan-do attitudeCommunication skillsTeam leadershipProblem-solving abilityDetail-orientedOrganizational skills

Required

3-5 years photo production experience

Must be able to lift and move merchandise up to 75 pounds

Strong interpersonal and communication skills

Excellent customer service skills

Flexible to change and team-focused

Ability to lead a team and delegate effectively

Able to identify issues and problem-solve

Detail-oriented and self-motivated

Ability to multi-task and be highly organized

Working knowledge of Microsoft Office suite

Ability to delegate tasks to other merchandise coordinators

Keeps safety top of mind at all times while on set

Professional maturity with the ability to manage up to Producer and Art Director as well as partner closely with Merchandise Coordinator team and entire studio staff

Ability to effectively communicate and build relationships with remote cross-functional partners

Ability to juggle multiple priorities across multiple parties which includes high volume of communication with all levels of associates across all mediums (in person, phone, text, email)

Can-do attitude