OpenAI · 5 days ago
Global Candidate Experience Manager
San Francisco, CA
Full-time
Onsite
Senior Level
$240K/yr - $240K/yr
7+ years expOpenAI is dedicated to building safe artificial general intelligence that benefits all of humanity, and they are seeking a Global Candidate Experience Manager to enhance the candidate experience across their recruiting efforts. This role involves leading a geographically distributed team to ensure exceptional hiring processes and operational workflows throughout the company.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Leading, mentoring, and scaling a global team of Recruiting Coordinators, leads and contingent workers across multiple regions and time zones
A track record of driving outcomes—not just managing teams—with clear ownership over performance, quality, and operational results
Owning the end-to-end candidate experience across Executive, Research, Technical, GTM, and G&A hiring
Building global service standards, SLAs, operating rhythms, and training programs that ensure consistent quality across a decentralized team
Partnering closely with every Recruiting function at OpenAI to support high-impact, highly confidential, and fast-moving searches
Building global workflows and systems for complex, multi-loop, or emerging talent profiles where no existing playbook exists
Improving and operationalizing scheduling, load balancing, shadowing, interviewer readiness, and onsite experience programs
Collaborating with Internal Tools and People Innovation Lab to embed AI-first practices into every aspect of coordination and experience
Driving continuous process improvements that reduce friction, increase fairness, and scale effectively with company growth
Establishing and reporting on key metrics such as SLA performance, throughput, scheduling efficiency, load distribution, and candidate CSAT
Partnering cross-functionally with Executive Operations, People Analytics, Workplace, IT, HR Ops, and Recruiting Leadership to ensure fast, smooth execution across all hiring workflows
Qualification
Required
7+ years of experience in recruiting coordination, candidate experience, or recruiting operations
5+ years managing and developing large, globally distributed coordination or operations teams
Experience supporting and partnering with Executive, Research, and Technical Recruiting teams
Proven ability to design and operate both bespoke, high-touch candidate journeys and scalable global processes
Strong proficiency with modern recruiting tools — experience with Ashby and Guide is a strong plus
A systems-thinking mindset with the ability to build clarity and structure in fast-paced, ambiguous environments
Excellent communication and stakeholder management skills, with the ability to influence across functions and levels
Comfort experimenting with AI-driven tooling and workflows to increase efficiency and quality
Deep empathy and a commitment to fairness, consistency, and exceptional candidate care
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
2026-01-14
Company data provided by crunchbase