Northern Arizona Healthcare ยท 1 day ago
Switchboard Operator - Flagstaff
Flagstaff, AZ
Full-time
Onsite
New Grad, Entry LevelNorthern Arizona Healthcare is seeking a Switchboard Operator/Dispatcher responsible for all hospital switchboard and dispatch operations. The role involves providing customer service through administrative telephone answering duties, monitoring alarms, and dispatching security officers for emergency and non-emergency calls.
Health CareMedicalNon Profit
Responsibilities
Performs overheard paging, in-house paging, and announcements
Monitors and responds to alarms systems (cardiac arrest/rapid response, stroke alerts, fire alarms, internal/external disasters, infant abduction, bomb threats, code phone 15555 (in house emergency line), code blue, code yellow, code pink, code phone, access control, emergency call boxes, duress alarms, blood bank and OR refrigerator temperatures, STAT call, Chem Pack alarm). Notifies appropriate personnel or agencies. Maintains accurate documentation of all codes/alarms per procedure
Dispatches security to routine and emergency calls (Combative patients/visitors, fight in progress, Suicidal/Homicidal patients, intoxicated/unruly patients, patient valuables, lost items, escorts etc.) Notifies appropriate agencies. Maintains accurate documentation
Participates in drills such as code pink, code red, etc
Skilled in current systems utilized in Dispatch Center
Assist with training of new operator/dispatchers
Utilizes the emergency notification system when a major incident occurs and a command system needs to be implemented
Monitors multiple security screens (Multiple video monitors, access control monitor, and Switchboard monitor)
Monitors and responds to the radio for Security, Facilities, and Plant Operations
Maintains knowledge of all security officers and their availability
Operates as dispatch for Security Officers, monitors radios for Facilities and Plant Operations when they request assistance on the Security radio channel. Includes entering incoming calls and logging dispatched officer calls
Relays rescue updates from several helicopter companies to Security for helicopter arrival times so Security can assist with off loading patients
Identifies reportable events and dispatches accordingly
Operates a multi-line telephone device. Responds verbally and uses TDD (text telephone device for hearing or speech impaired) to communicate with callers
Answers, evaluates and prioritizes incoming administrative line telephone calls, communicates effectively with callers obtaining complete and accurate information to determine the need(s) of the caller
Operates a computer terminal and retrieves information from various computerized resources to respond to queries and answer questions
Performs patient searches and answers and/or relays questions regarding patient location and visitation privileges, utilizing in-house computer. Updates changes in extensions and procedures
Provides 411 assistance for employees, patients and community
Provides assistance to information desk as needed
Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee
Monitors surveillance systems for security purposes and also support security by reviewing past events which provides critical information for patient/visitor safety
Monitors a variety of communications equipment to ensure proper function. Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed
Coordinates access control alarms with the appropriate surveillance cameras
Logs and searches lost and found items for patients in the Lost and Found data base
Updates the on-call list in PBX and maintains log of names of patients who expire at the hospital
Maintains repair and other supply logs
Updates information in operators log books
Utilizes PC for data entry, reports, and statistical retrieval
Prepares reports for director as requested
Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner
Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility
If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates
Completes all company mandatory modules and required job-specific training in the specified time frame
Qualification
Required
High School Diploma or GED- Required
Sufficient prior experience with multi-line telephone or switchboard operations- Required
Minimum Typing Speed Of 35 Words Per Minute- Required
Preferred
Experience with Microsoft Windows workstation environments and MS Office products (i.e., MS Word, MS Excel, etc.)- Preferred
Company
Northern Arizona Healthcare
Northern Arizona Healthcare is a healthcare organization in Northern and Central Arizona.
Founded in 1936
1001-5000 employees
H1B Sponsorship
Northern Arizona Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (12)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
David Cheney
President and Chief Executive Officer
Cliff Loader
Chief Financial Officer
Recent News
2025-11-13
Phoenix Business Journal
2025-03-06
Company data provided by crunchbase