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HUB International · 2 months ago

Client Advocate, Employee Benefits

Roseville, CA

Full-time

Onsite

Entry Level

$20/hr - $24/hr

1+ years exp

HUB International is one of the world's largest insurance brokers, dedicated to providing clients with tailored insurance solutions. The Client Advocate acts as a benefit advocate for clients, resolving employee benefit issues and educating clients on how to better utilize their benefit plans.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Presents a knowledgeable, professional, and helpful image on behalf of the company

Handles inbound calls on a queue system

Assists clients and employees with various claims and benefit issues

Respond to all phone calls and inquiries no later than 24 hours after receipt

Provides timely resolution of issues

Communicates with employers, employees, and medical providers to resolve benefit issues

Helps educate client employees on how to maximize their plan benefits

Documents all activities to ensure accurate reporting of eligibility and plan issues

Handles other duties and tasks as deemed appropriate by the Supervisor or Manager

Qualification

Healthcare claims processingBenefits administrationBilingualMicrosoft Office SuiteCustomer service skillsEffective communicationProblem-solvingOrganizational skills

Required

High School / GED

1-2 years healthcare claims processing, or benefits administration preferred

Ability to effectively and professionally communicate orally and in writing with internal and external customers

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Computer skills: proficiency with Microsoft Office Suite and Outlook

Desire to learn and grow within the insurance industry

Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately

Confidence and demeanor to effectively interact with all levels within the organization

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages

Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly

Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy