Baptist Health - Central Alabama ยท 2 months ago
Account Review Specialist - Customer Service
Montgomery, AL
Full-time
Onsite
Entry Level
2+ years expBaptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services. The Account Review Specialist (ARS) is responsible for providing excellent customer service, managing account resolutions, and ensuring accurate financial classifications while maintaining knowledge of various computer systems and payer portals.
Health CareHospitalTest and Measurement
Responsibilities
Communicates concisely and provides excellent customer service to patients, patients' family members, healthcare providers, medical staff offices, and peers with professionalism, competency, compassion, and ownership
Responsible for using and maintaining knowledge of multiple computer systems and payer portals/web-based applications or systems on a daily basis
Full account resolution, including the review/audit of all activity
Updating data in appropriate systems and filing for insurance, financial assistance and/or other
Proper and timely account adjustments
Review and Confirmation of accurate patient responsible balances
Assistance with patients and patient's family phone calls and walk-ins
Review for appropriate financial classification
Review to ensure appropriate payment posting and identification of overpayments/refunds due
Account notations
Performs other duties as requested
Notifies Supervisor of account error trends
Qualification
Required
High school diploma or equivalent required
Minimum 2 years medical billing/collection or related experience preferred
Excellent written and verbal communication skills
Strong planning, organizational and decision-making skills
Must be able to work independently
Must be able to multitask
Strong analytical and lateral thinking skills
Must be able to communicate and negotiate with a variety of internal and external constituencies
Working knowledge of MS Word, Excel, Outlook and PowerPoint
Knowledge or medical terminology and experience with third party payers
Ability to maintain a professional and customer centric composure in difficult or challenging situations while maintaining confidentiality
Knowledge of HIPAA standards and regulations
Organizational and time management skills
Ability to provide a positive customer service experience to guests, visitors and patients
Ability to prioritize workload to achieve maximum efficiency
Preferred
Minimum 2 years medical billing/collection or related experience preferred
Previous experience working in healthcare with knowledge of third party payers and denials preferred
CPAR certification preferred
Company
Baptist Health - Central Alabama
Baptist Health is the largest health care system in Central Alabama and a proud affiliate of the UAB Health System.
Founded in 1975Montgomery, Alabama, USA
1001-5000 employees
H1B Sponsorship
Baptist Health - Central Alabama has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (2)
2022 (3)
2021 (20)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Clyde Williams
Chief Information Officer
Glenda Russell
Sr. Executive Assistant to the President/CEO
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