Learning Design Manager | Readiness & Associate Experience jobs in United States
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Capital One · 2 months ago

Learning Design Manager | Readiness & Associate Experience

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, is seeking a Learning Design Manager to lead a team of instructional designers. This role involves creating custom learning strategies, delivering engaging learning experiences, and measuring their effectiveness to support the Retail Bank teams.

BankingCredit CardsFinanceFinancial Services
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Comp. & Benefits
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Responsibilities

Develop your team to be well rounded learning professionals through business acumen, design integrity, tools and technology, adult learning theory, and professional skills
Keep a pulse on team’s capacity and prioritization to effectively delegate work and communicate expectations with partners about deliverables
Be in sync with business cycles and dynamics to anticipate learning needs, make informed decisions, and make proactive recommendations
Use data driven insights to identify and communicate team impact and make recommendations on future learning strategy
Work with other learning leaders to identify opportunities for efficiencies throughout the learning design process or by leveraging existing materials
Collaborate with other learning leaders to establish processes, norms, and best practices across teams that support collaboration and learning design excellence

Qualification

Adult Learning TheoryLearning Strategy CreationInstructional DesignData AnalysisChange ManagementMulti-modal Learning StrategiesCollaborationCommunication SkillsProblem Solving

Required

High School Diploma, GED or equivalent certification
At least 2 years of experience in people leadership
At least 3 years of experience in client facing consulting
At least 5 years of experience as a Learning Designer, designing learning experiences across digital and in-person learning environments
At least 1 year of experience in learning strategy creation

Preferred

1+ years experience working in a call center environment
1+ years experience working in a customer facing environment
1+ years experience in change management
2+ years of experience in learning strategy creation
1+ years experience with multi-modal learning strategies

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Company

Capital One

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Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.

Funding

Current Stage
Public Company
Total Funding
$5.45B
Key Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M

Leadership Team

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Lo Li
CTO, Managing Vice President Retail Bank
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Daniel Arellano
Senior Vice President, Business Cards and Payments
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Company data provided by crunchbase