Hewlett Packard Enterprise · 2 months ago
Customer Success Architect
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $234K/yr
2+ years expHewlett Packard Enterprise is a global edge-to-cloud company focused on transforming how people live and work. The Customer Success Architect plays a vital role in guiding clients through their digital transformation journey, ensuring they achieve maximum value from HPE's solutions while fostering strong customer relationships and driving account growth.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Take ownership of a portfolio of customer accounts
Cultivate strong relationships within the customer's organization, including engagement with key stakeholders
Successfully onboard customers and help them define and achieve their adoption success criteria
Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized
Develop and maintain a Customer Success Plan for assigned accounts; outlining customer goals, desired outcomes, and timelines to ensure customers receive consistent experience throughout the customer’s entire journey
Serve as a point of contact for customer issues, coordinating with various internal teams, including technical support, product management, and engineering, to ensure swift and effective resolution
Capture HPE’s capabilities through offerings and identify gaps related to customer use cases through a closed loop process at each step of the engagement life cycle
Drives upsell sales motion in the assigned account base, identifying and closing new expansion opportunities
Create a pipeline in collaboration with Sales Specialists
Qualification
Required
University or bachelor's degree or equivalent combination of education and experience
Prior years of experience in customer success management, managing customer accounts, developing customer success plans, and achieving customer success objectives
Typically, 2-5 years of direct, related work experience
Understanding of the technology industry, including trends, market dynamics, emerging technologies, cloud computing and competitive landscape
A deep understanding of the company's products and services, including their features, capabilities, and how they address customer needs
Be able to communicate the value proposition effectively
Understanding of customer personas, industries served, market segments, and specific customer pain points and objectives
Understand industry-specific regulations and challenges that may impact customers
Experience in customer success methodologies, frameworks, and best practices
Keep up to date with evolving strategies and industry standards to continuously improve customer success programs
Knowledge of financial metrics related to customer success, including customer lifetime value (CLV), churn rates, and the impact of customer success on revenue growth
Awareness of Public Cloud Architecture and Operations principles
Understanding of ITIL/ITSM
Understanding of Agile and DevOps concepts and methods
Preferred
CCSM (Certified Customer Service Manager) – Level 3 or higher certification preferred
HPE GreenLake ATP certified preferred
Experience in project/program management preferred
Experience in cloud operating models preferred
A natural relationship builder, capable of earning respect both inside and outside
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-11
2026-01-09
2026-01-09
Company data provided by crunchbase