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Fidelity Investments · 1 day ago

Senior UX Researcher

Durham, NC

Full-time

Hybrid

Mid, Senior Level

$74K/yr - $141K/yr

3+ years exp

Fidelity Investments is a financial services company focused on helping people achieve their financial goals. As a Senior UX Researcher, you will conduct qualitative and quantitative research to provide insights that influence design decisions and improve user outcomes.

Asset ManagementFinanceFinancial ServicesRetirementWealth Management

Growth Opportunities

No H1B

Responsibilities

Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives

Scope qualitative and quantitative research studies with stakeholders, manager, and teammates and define how best to execute the work to answer research questions efficiently and effectively

Execute project work in collaboration with your manager and team

Share insights & recommendations with stakeholders, ensuring that recommendations influence design decisions and improve user outcomes

Contribute to the UX Research community by participating in initiatives that improve our practices and processes

Qualification

UX ResearchQualitative research methodsQuantitative research methodsJobs to Be Done frameworkCommunication skillsInterpersonal skillsGrowth mindset

Required

3-6+ years of UX Research or Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field preferred

Familiarity with the design and execution of qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design

Familiarity with the Jobs to Be Done framework

Ability to recommend appropriate research method & approach, based on objectives and constraints

Ability to rapidly scope, execute, and deliver results with assistance from manager & team

Strong written and verbal communication skills, with ability to analyze research data and share insights and recommendations succinctly, with actionable takeaways

Curiosity and confidence to ask questions that will uncover stakeholders' true research needs

Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content

Ability to pivot in a complex environment

Ability to tie research insights and recommendations to business needs and problems with assistance from manager and team

Growth mindset – a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes