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Nexus Cooperative · 1 month ago

CUSTOMER SERVICE REPRESENTATIVE FLOATER

West Union, IA

Full-time

Onsite

New Grad, Entry Level

Nexus Cooperative is seeking a Customer Service Representative Floater to manage customer interactions and support office clerical duties. The role involves weighing trucks, grading grain, and providing customer service via various communication channels.

AdviceAgricultureEnergyFarming

Responsibilities

Employee must use their personal vehicle for business-related travel, (approximately a 30-mile radius,) and have a valid driver’s license. The company will provide reimbursement for mileage according to the current IRS standard rate

Interacts with customers via telephone, email, or in person to provide support and information on products or services

Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the appropriate team member

Ensures that appropriate actions are taken to resolve customers’ problems and concerns

Performs clerical duties including typing, filing, and completion of forms

Weigh trucks, both inbound and outbound

Grade grain to make sure that the appropriate discounts are being taken

Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment

Answers phones, directs calls to appropriate individuals, and prepares messages

Copies, sorts, and files records related to office activities, business transactions, and other matters

Sorts incoming mail and delivers to appropriate departments or individual, processes outgoing mail

Maintains filing systems either manually or electronically

Manages calendars and schedules appointments

Performs other related duties as assigned

Qualification

Customer service experienceProficient with Microsoft OfficeTyping speed 45 WPMCommunication skillsLearn softwareOrganizational skillsInterpersonal skillsTime management skillsAttention to detail