Airwallex · 3 days ago
Customer Success Manager, Enterprise
New York, NY
Full-time
Hybrid
Entry, Mid Level
$100K/yr - $140K/yr
2+ years expAirwallex is a unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide. The Customer Success Manager role is crucial for managing enterprise clients through onboarding and ongoing support, ensuring exceptional customer experiences and effective operations.
FinanceFinancial ServicesFinTechPayments
Responsibilities
Manage internal operational steps to onboard a client including pricing configuration, client vendor onboarding forms, validating feature configuration pre-launch
Project manage the implementation of new features across the accounts you support
Serve as the escalation point for a customer on any support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution
Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall
Develop expertise in the product capabilities and leverage that knowledge to understand issues and potential paths to resolve
Ensure client invoices are correctly generated, sent and received by client including additional reporting if necessary
Ensure the best customer experience through proactive identification of issues, proposing solutions and timely communication to acknowledge and keep them informed
Qualification
Required
You have at least 2 years of experience in customer success, operations or account management with enterprise clients (advantageous if this is in fintech)
You are a relationship builder - you build meaningful, collaborative relationships with all people that you work with, both internally and externally
You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
You are detail obsessed - you check everything upfront twice to make sure there are no downstream impacts due to errors
You are technically minded and have prior experience working in an organization delivering SaaS or technical solutions to clients
Preferred
Experience in banking or fintech and specifically payments is desirable
Experience using any of the following tools: Google Suite, Salesforce CRM, Sequel, Google Looker, Zendesk
Company
Airwallex
Airwallex is a global payments and financial platform that provides business accounts, payment solutions, and spend management tools.
1001-5000 employees
H1B Sponsorship
Airwallex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (6)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$1.53BKey Investors
AdditionSquare Peg CapitalLone Pine Capital
2025-12-08Series G· $330M
2025-05-21Series F· $150M
2025-05-21Secondary Market· $150M
Leadership Team
Jack Zhang
Co-Founder & CEO
Jacob Dai
Co-Founder & CTO
Recent News
2026-01-11
Mobile World Live
2026-01-06
2026-01-06
Company data provided by crunchbase