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Veeva Systems · 18 hours ago

Managed Services Consultant - Quality (Remote)

United States

Full-time

Remote

Mid Level

$70K/yr - $140K/yr

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The Managed Services Consultant will provide remote, ongoing consulting services to customers in Quality Management Systems, building long-term relationships and delivering tailored solutions to meet their business needs.

BiotechnologyCRMEnterprise SoftwareSoftware

No H1B

Responsibilities

Provide post-go-live administrative support for multiple clients

Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications

Assistance with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training

Bulk import/export of content and data

Ad hoc training of users and administrators

Analysis and deployment of new product features

Maintenance of production and sandbox environments

Creation of regular and ad hoc customer reports

Qualification

Life Sciences experienceVeeva VaultCustomer service experienceProject managementCommunicationOrganizational skills

Required

Experience with configuring/supporting/implementing software in Life Sciences, Healthcare or Regulated industry

Customer service or consulting experience

Ability to quickly understand client requirements and needs and articulate potential solutions

Experience fulfilling customer needs and managing expectations

Strong organizational skills with the ability to switch tasks quickly

Excellent verbal and written communication skills

Preferred

Project management experience

Understanding of Life Sciences drug development process

Understanding of Life Sciences compliance and validation requirements

Direct experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems