Secure Future Tech Solutions ยท 2 months ago
IT Helpdesk Support Specialist
Warwick, RI
Full-time
Onsite
Mid Level
3+ years expSecure Future Tech Solutions is an award-winning IT industry leader, specializing in servicing small to medium sized businesses in Southern New England for over 28 years. They are currently seeking an IT Help Desk Support Specialist to provide expert technology guidance and resolve technical issues for users remotely.
Cloud ComputingComputerInformation TechnologyNetwork Security
Responsibilities
Ability to troubleshoot and resolve technical problems for users remotely
Must be able to independently resolve a wide variety of technical issues using current job knowledge and using research and external resources
Hardware, software and networking experience
Hardware experience must include: Intel based desktops, laptops, printers and mobile devices
Software experience must include: Windows 7, Windows 10, MAC OSX and Microsoft Office 365 and Microsoft Office Suite
Networking experience must include understanding TCP/IP and DNS
Understanding of Active Directory, Azure, Cloud Computing and, Sonicwall Firewalls
Experience identifying security related issues such as system hacks, computer viruses and worms, and spyware
Qualification
Required
3-5 years of relevant work experience
Ability to troubleshoot and resolve technical problems for users remotely
Must be able to independently resolve a wide variety of technical issues using current job knowledge and using research and external resources
Hardware, software and networking experience
Hardware experience must include: Intel based desktops, laptops, printers and mobile devices
Software experience must include: Windows 7, Windows 10, MAC OSX and Microsoft Office 365 and Microsoft Office Suite
Networking experience must include understanding TCP/IP and DNS
Understanding of Active Directory, Azure, Cloud Computing and, Sonicwall Firewalls
Experience identifying security related issues such as system hacks, computer viruses and worms, and spyware
Highly motivated and willingness to learn
Possess strong customer service skills
Ability to work independently and be a team player
Highly motivated individual with a desire to contribute to the success and direction of the team
Maintain strong attention to detail in high-pressure situations
Excellent communication skills (written and oral)
Function as a subject matter expert in all required technical areas
Preferred
A+
Network +
Security +
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Engineer for Windows (MCSE)
Company
Secure Future Tech Solutions
Secure Future Tech Solutions offers cloud computing, network security, video surveillance and support services to small & medium businesses.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase