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MANTECH · 1 day ago

Audio Visual Systems Engineer

Annapolis Junction, MD

Full-time

Onsite

Mid, Senior Level

4+ years exp

ManTech is seeking a motivated and customer-oriented Audio-Visual System Engineer to join their team in Annapolis Junction, MD. The AVMM SME will be responsible for deploying and maintaining AVMM systems in support of government clients, ensuring stable and efficient operations across various meeting environments.

Cyber SecurityInformation TechnologySecurityTelecommunications

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

With minimum to no supervision and guidance, evaluate, design, document, install, implement, test, and perform problem isolation and resolution, monitor, tune, and enforce standards for AVMM End User Devices and related networks

Maintain a complex range of AVMM and computer network components and systems

Support integration of a total AVMM network including the planning, design, installation, maintenance, management, and coordination of the AVMM network

Monitor, tune, and support basic existing AVMM devices (IPTV, Conference rooms of varying sizes and complexities) and network infrastructure to ensure stable, reliable, secure, and efficient AVMM operations

Support Identification, assessment, and development of detailed requirements for upgrading AVMM networks, such as supporting re-architecture of network segments in order to facilitate new requirements, technologies and growth

Analyze current products and recommends changes/upgrades to senior management

Assembles and updates documentation in the form of problem and change management tickets

Maintain timely and complete documentation of all daily and project work, using standard methods and procedures

Troubleshoot, and devise solutions to complex operational problems within the capacity and operational limitations of installed equipment

May lead a small team to complete larger efforts (modernization, refresh, projects)

Travel is required in support of service requirements ~20%. This position also offers opportunities to support other bodies of work, at different locations, and to travel both CONUS and OCONUS (no hostile areas) for AVMM support

Qualification

Crestron programmingAVMM network integrationIATT Level 2 certificationITSM processes knowledgeTechnical management experienceProject managementCustomer service skillsResource managementPresentation skillsTeam leadershipProblem-solving skills

Required

Bachelor's degree with 4+ year's experience; an additional 4 years of experience might be considered for a degree

Experience (basic knowledge) or willingness to learn Crestron programming

Experience with service management knowledge in key ITSM processes including incident management, problem management, change management, service level management and knowledge management

IATT Level 2 certification, such as Security+ CE is required, but will allow a Level 1 (Net+, A+, etc) to start but must attain Level 2 within 6 months of start date

Experience in a technical management role with an understanding of IT equipment and service life as well as planning and implementation of equipment replacement

Experience with presentations with the ability to convey technical and business concepts to various audiences, ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution

Experience with resource management with the ability to manage teams, personnel and customers' needs

Experience effectively managing and satisfying projects of a technical nature

Must have a current/active TS/SCI w/ Poly