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Partners For Quality · 1 month ago

Quality Assurance & Compliance Coordinator

Wilkinsburg, PA

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Milestone Centers, a subsidiary of Partners For Quality Inc., is a nonprofit agency supporting individuals with behavioral health challenges. The Quality Assurance & Compliance Coordinator plays a vital role in overseeing quality assurance and compliance initiatives, ensuring alignment with regulatory requirements and promoting efficiency across the organization.

Non ProfitOffice AdministrationRehabilitation

Responsibilities

Demonstrate and reflect a commitment to the mission and values of Milestone by serving others with respect, dignity, and compassion

Develop performance improvement, implementation, and maintain agency-wide compliance and quality assurance policies, procedures, and standards

Develop and support an organization-wide culture of safety, quality, and performance improvement, performing the evaluation and implementation of performance improvement models, assessing performance improvement education needs, linking performance improvement activities and data with strategic goals of Milestone

Optimize systems workflow management for effective and efficient data collection to abstract, analyze and report quality measure outcomes (aka “core measures”) as well as assessing reputational and value-based performance measures related to overall population health management at Milestone. This will include packaging and sharing data internally and collaborating with support and operational improvement teams to close performance gaps

Lead and develop educational and training activities for diverse adult learners focused on skill development and system improvement. Activities may include PERFORMANCE IMPROVEMENT workshops, just in time training, administering the organization Learning Management system, mentoring, and coaching colleagues and their development plans in support of a unified methodology and approach to quality and performance improvement

Demonstrate proficiency in use of technology in documentation and system monitoring (including but not limited to Electronic Health Record (EHR), Microsoft Office, email, payroll timekeeper, etc.)

Participate in, develop, and assist with tracking all metrics involved with Value Based Purchasing (VBP) models

Establish, monitor, and report on department and program specific productivity measures

Able to manage multiple demands and prioritize activities to meet deadlines

Ability to work independently, exercise sound judgment and maintain high productivity levels

Use a combination of technical, managerial and interpersonal skills

Knowledge and understanding of quality management principles and regulatory guidelines for programs, incident management protocols and quality assurance

Strong leadership and communication skills

All other duties as assigned

Qualification

Quality AssuranceCompliance ManagementPerformance ImprovementHuman Services ExperienceData AnalysisQuality Management CertificationTechnical SkillsTrainingDevelopmentSocial Work DegreePsychology DegreeDHS Medication Administration CertificationODP Certified Investigation TrainingAct 33FBI ClearancesLeadership SkillsCommunication SkillsInterpersonal Skills