MSX International · 2 days ago
Field Service Specialist
San Francisco, CA
Full-time
Onsite
Mid Level
$95K/yr - $105K/yr
3+ years expMSX International is a trusted partner to leading vehicle manufacturers and retailers, focusing on transforming business operations. The Field Service Specialist role involves assessing technical escalations, providing dealership consultations, and ensuring improved customer experiences through effective communication and process improvements.
Responsibilities
Assessing and solving technical escalations
Providing online and in-dealership technical assistance
Leading discussions and acting as a subject matter expert
Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks
Interacting with the team as the quality feedback liaison
Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections
Ensuring the improvement of the customer experience and increasing 'fixed first visit' cases
Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on customer experience
Assisting dealer technicians with solving tough vehicle cases
Providing knowledge and support to dealer personnel
Documenting technical issues
Completing research and following up to help solve challenging cases
Report out to PMO
Qualification
Required
A minimum of 3 to 5 years' automotive experience required; current ASE certification is preferred but previously certified individuals will be considered
Highly motivated, adaptive, and autonomous with the ability to deliver results
Ability to travel locally to dealerships within a designated area
Ability to analyze and document vehicle case updates
Ability to communicate technical information to all levels
Ability to analyze data and create custom reports using provided templates
Ability to effectively use MS Word, Excel, and PowerPoint
Ability to work independently and manage a progressive workload in a fast-paced environment
Include local travel to designated dealerships
Assisting dealer technicians with solving tough vehicle cases
Providing knowledge and support to dealer personnel
Documenting technical issues
Completing research and following up to help solve challenging cases
Report out to PMO
High School Diploma
Intermediate knowledge of Excel – will be tested
Analytical skills with ability to understand and communicate the meaning of the data being presented
Excellent Mathematical/Statistical and Logic skills
Excellent Reasoning and Organizational skills
Full professional proficiency in English is required
Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required
Preferred
Current ASE certification
Minimum professional proficiency in Spanish
Company
MSX International
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jodi Weed
Global Human Resource Business Partner
Shirley Aldana
Executive Assistant to the President & CEO
Company data provided by crunchbase