Catalent · 1 week ago
Customer Account Manager
Winchester, KY
Full-time
Onsite
Entry, Mid Level
1+ years expCatalent is a leading global drug development and delivery company, and they are seeking a Customer Account Manager to act as the primary site contact for assigned customer accounts. The role involves managing customer relationships, facilitating product supply, and ensuring timely communication with stakeholders.
BiotechnologyHealth CareManufacturingPharmaceutical
Responsibilities
Act as primary customer/site contact for assigned accounts
Will be considered site point of contact for assigned customer accounts and takes ownership for overall facilitation of product supply
General knowledge and understanding of customer contracts (Supply Agreement/Quality Agreement) including but not limited to firm-zones; purchase order requirements; delivery requirements; limits of liability
Relays Voice of Customer to leadership, host and facilitates Client meetings, drives actions to closure
Supports site demand planning and S&OP process for all assigned accounts
Manages regular communication with internal and external stake holders through team meetings, utilizing tools included but not limited to customer trackers, email, phone calls and ad hoc meetings as necessary, following escalation path when challenges arise
Interacts with internal personnel as to approach and resolve customer actions/deliverables, pro-actively communicating customer deliverables and driving results. Coordinates with Supply Planning team, Materials team, Quality team, and Warehouse team to ensure on-time delivery of products to customers
Ensures timely and accurate Invoicing for all product and services delivered to Clients, facilitates timely collection of receivables
Other duties as assigned
Qualification
Required
Bachelor's degree with 1+ years customer account management, sales or project coordination experience OR HS Diploma / Associate degree with 5+ years customer account management, sales or project coordination experience
Basic Microsoft Office experience
Individuals may be required to sit for extended periods
Specific vision requirements include reading of written documents and use of computer monitor screen frequently
Infrequent lifting overhead reaching less than or equal to 15 lbs. with the ability to potentially be able to lift up to 35 lbs. and push/pull 40 lbs
File/Folder storage with non-repetitive light weight lifting, reaching and forward bending as necessary
Sustained sitting at desk or workstation with use of phones, computers and any other office equipment required for specified position
Static stance/standing as required
Preferred
Experience using ERP systems
Knowledge and experience in GMP environment
Benefits
Tuition Reimbursement – Let us help you finish your degree or earn a new one!
Generous 401K match
152 hours accrued PTO + 8 paid holidays
Company
Catalent
Catalent - Blow-Fill-Seal Sterile CDMO Business is focusing on complex clinical to commercial stage formulation and manufacturing. It is a sub-organization of Catalent Pharma Solutions.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-06Acquired
Leadership Team
Alessandro Maselli
President & Chief Executive Officer
Charles Lickfold
Senior Vice President, Chief Information Officer
Recent News
2026-01-16
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