Scientific Search · 1 week ago
Field Service Technician
Twinsburg, OH
Full-time
Onsite
Mid Level
3+ years expScientific Search is seeking a Field Service Technician to provide service and customer support during repair or maintenance visits. The technician will be responsible for installation, maintenance, troubleshooting, and repair of systems, ensuring optimal performance and customer satisfaction.
Human ResourcesStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Responsible for installing, maintaining, troubleshooting, and repairing systems that may include hardware and software components
Advises customers on operation procedures and requirements of systems
Communicate effectively in person to assist and train customers and partners
Tests & verify the functionality of the equipment installed for optimal performance
Document processes and complete required documentation such as SATs, Vocs, Trip, reports and expenses reports
Assistance with the set-up of customer demonstrations and exhibitions (i.e., trade shows)
Supports customers either remotely or in the office via either email or phone with the goal of troubleshooting and solving customers’ requests, including but not limited to RMA processes
Qualification
Required
Through knowledge of electrical/electronic and equipment, including the use of special instruments for diagnostic purposes
Two-year technical degree or apprenticeship program or equivalent in a technical or military field
3 to 5 years of proven experience in the electrical/electronic and mechanical fields
Computer /MS Office knowledge
Travel is required 90% of the time. Overnight travel is required
All candidates applying must be a US Citizen or Permanent Resident
Benefits
Strong benefit package
Participation in a company-wide bonus plan
Company
Scientific Search
Scientific Search is a staffing and recruiting company offering pharmaceutical, engineering, and it recruiting services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase