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E*TRADE from Morgan Stanley · 2 months ago

Wealth Management Operations Vendor Management- Director (AVP)

New York, New York, United States of America

Full-time

Onsite

Mid, Senior Level

$120K/yr - $173K/yr

6+ years exp

E*TRADE from Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. We’re seeking a Director on the Wealth Management Operations Vendor Management team to identify and deliver material efficiency, savings, and risk reduction, while maintaining high levels of customer experience for our partners. The role involves managing vendor relationships, overseeing operational processes, and ensuring compliance with firm-wide policies.

BankingFinanceFinancial Services

Responsibilities

Manage complex processes and/or support significant process management/project efforts

Lead in process improvement, project management or technology development and testing across multiple teams and/or divisions

Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution

Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations

Leading small and medium-scale projects within Wealth Management Operations vendor services

Ability to identify opportunities in supplier expense or to gain operational efficiencies while managing risk

Communication with senior management to provide vendor service reporting and escalation

Partnering with Operations, Technology and Field stakeholders in managing various special project initiatives

Focus on risk mitigation and reporting across WM Operations, WM Risk, WM Business and Firmwide

Partner with Sourcing to execute vendor contract renewals, amendments, task orders and monitor contract expiry

Developing objective, data driven recommendations wherever possible

Monthly/Quarterly Reporting - vendor oversight/performance, opportunities, financials, Includes meeting minutes, SLAs, RAG Ratings, Firmwide issues

Monthly CORR Reporting for vendor incidents

Vendor Incident Tracker/Corrective Action Reporting & Quality Reviews

Smaart Invoice processing and reconciliation, approval routing

IShield Monitoring and provide Key updates of program changes to relevant internal stakeholders and Produce Bi-weekly Vendor Management SPOC Reporting to Assist Service Owners to understand and address unfavorable Control Group Assessment findings

Coordinate SPAR Assessments with Control Group Assessment Teams, Service Owners and Technology and Risk and Collaborate with Service Owner, if unfavorable (Weak) assessment can be remediated by reviewing Case Closure Reports

Conduct annual vendor onsite visits for critical ranked vendors

Collection of vendors annual SSAE18 / SOC1 documentation. Coordinate review and acceptance with Service Owners & Risk to Populate Due Diligence Matrix and store in repository for evidencing and Participate in Audit Review Requests

Qualification

Vendor ManagementProcess ImprovementRisk MitigationProject ManagementFinancial AnalysisRelationship ManagementAnalytical SkillsCommunication SkillsDetail-orientedOrganizational Skills

Required

Front-to-back knowledge of the processes, projects, systems, markets and instruments that influence their team with a comprehensive understanding of job-related operational/compliance policies and procedures

Ability to think commercially, understand the impact of initiatives, risks on the operational budget

Ability to address non-standard issues within area of expertise

Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you

Strong organizational and analytical skills and the ability to effectively summarize findings, both verbally and in writing, in a clear and concise manner

Strong relationship management skills

Detail-oriented and highly motivated

Ability to work effectively with minimal supervision

At least 6 years' relevant experience would generally be expected to find the skills required for this role