Planned Parenthood of Greater New York · 2 months ago
Patient Care Associate - Schenectady
Schenectady, NY
Full-time
Onsite
New Grad, Entry Level
$22.82/hr - $22.82/hrPlanned Parenthood of Greater New York is seeking a Patient Care Associate to join their Clinical Services team. The role involves patient intake, providing education about sexual and reproductive health, and supporting clinic operations to ensure excellent patient service and compliance with policies.
Health CareHospitalSocial AssistanceSocial ImpactSocial Network
Responsibilities
Support front desk with check ins, scheduling, patient inquiries, etc
Reviews the patient health history for completeness and records findings. Alerts APC regarding critical information about the patient chief complaint, history of present illness, and other patient information
Documents competently in the electronic medical record using the correct PPGNY templates and forms
Assists in promoting optimum center operations, excellent patient service and compliance with both agency and funding source policies and regulations
Adheres to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints
Assess flow of patients through health center to minimize patient wait times
Assists in the orientation and training of new clinic staff, as indicated
Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data as appropriate for all medical and counseling services provided
Ensures access to interpreter services for patients with communication barriers
Perform other duties as assigned
Provides health education and care related to sexual and reproductive healthcare
Provide accurate patient centered, non-judgmental, education according to MS&G and signs informed consent related to visit
Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls
Performs clinic opening and closing duties; clinic and equipment cleaning; re-stocking supplies, etc. Reports facility and equipment issues, as indicated
Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and infection control precautions
Assists in abortion service in a variety of functions as needed, including abortion counseling, Products of Conception (POC) room, float and assisting in surgical room
Attends monthly didactics and incorporates information into daily care provision
Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH. Participates in annual competency checks and training for all new services, tests, and skills as assigned
Qualification
Required
High school diploma/GED
A demonstrated commitment to PPGNY's mission related to bodily autonomy, health equity, and gender and racial justice
Experience with Electronic Health Records
Superior customer service and teamwork skills
Flexibility in work schedule including non-consecutive workdays, evenings or Saturdays
You are interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis
Preferred
Previous experience working with electronic health record
Proficiency in other languages
Prior Planned Parenthood employment
Prior health care employment
Previous experience in a high-volume customer service role
Work experience in Sexual Reproductive Health
Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing
Knowledge of Medicaid screening
Benefits
Generous PTO and holiday schedule
Medical, dental and vision coverage options for you and eligible dependents
FSA, HSA, Commuter pre-tax reimbursement funds
Short- and Long-Term Disability, Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment
Company
Planned Parenthood of Greater New York
Our Vision: Building a world where all communities have full access to innovative, high-quality, affordable, evidence-based sexual and reproductive health services, which will always include abortion, whenever, wherever, and however they are needed.
Founded in 1916New York, New York, USA
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Wendy Stark
President & CEO
Dipal Shah
Executive Director and Chief External Affairs Officer
Company data provided by crunchbase