Arbor Bank ยท 2 months ago
Teller - Deposit Specialist - Sidney, Iowa
Sidney, IA
Full-time
Onsite
Entry Level
2+ years expArbor Bank is the oldest bank in Nebraska, employing nearly 150 individuals across 5 branch offices. The Deposit Specialist - Teller is responsible for providing teller transaction services and building relationships with customers while ensuring a high level of customer service and satisfaction.
BankingFinancial Services
Responsibilities
Provide customer service by processing a variety of routine financial transactions including check cashing, withdrawals, deposits, loan payments, night or mail deposits
Records all transactions and prepares daily settlements of teller cash and proofs transactions
Greets customers, delivers prompt and efficient service and provides information about bank products and services
Answers incoming phone calls and ensures that the caller receives the service they need
Follows all required security procedures and policies
Provide customer service for all deposit account products and services included (but not limited to) checking accounts, savings accounts, certificates of deposit, health savings accounts, IRAs, safe deposit boxes
Respond promptly to customer issues, questions, and concerns
Remain customer-focused, provide consistent and effective service with an emphasis on customer retention and expansion
Know the features and benefits of bank products and services
Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services
Proactively work toward achievement of personal and branch sales and customer service goals
Project a professional image in dress, manner, communication, and focus
Demonstrate commitment, dependability, and respect for other team members with regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability
Represent Arbor Bank by participating in community organizations and activities
Special projects and other duties as assigned or needed
Qualification
Required
Minimum of 2 years demonstrated customer contact to include: customer service, bookkeeping, computer skills, problem solving
Ability to define problems, collect data, establish facts, and draw valid conclusions
Strong organizational skills
Strong verbal and written communication skills required
Ability and desire to work with team of employees across multiple locations
High level of proficiency with organizing, facilitating, leading and negotiating with team of bank personnel to solve customer problems
Experience with Microsoft Office products including Word, Excel, and Outlook
Company
Arbor Bank
Arbor Bank is a bank providing loan, online banking, and equity services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Curtis - BSEE, MBA, GSLC
Chief Technology Officer
Zac Kerr, CPA
Chief Financial Officer
Company data provided by crunchbase