ivision ยท 2 months ago
Network Architect - Managed Services
US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expivision is a company focused on providing Managed Services solutions, and they are seeking a Managed Services Architect for Network. The role involves managing the development and optimization of network solutions, collaborating with various teams to ensure successful client onboarding and satisfaction.
ConsultingInformation TechnologyManagement ConsultingSoftware
Responsibilities
Lead the evaluation and selection of tools in support of Managed Services solutions for network services. (SM1)
Develop and implement solution roadmaps for network-based Managed Services solutions. (SM2)
Create and Maintain SKUs related to Managed Services network solutions. (SM3)
Ensure all Managed Services network SKUs have up-to-date artifacts in alignment with the ivision Solution Management Framework. (SM4)
Accountable for the level of effort calculation for network-based Managed Services SKUs and the quarterly review and update of these calculations to ensure accurate pricing. (SM5)
Manage the creation of contract language related to Managed Services Network SKUs, ensuring an accurate representation of operational activities while protecting margin levels for Managed Services network solutions. (SM6)
Lead the analysis of Managed Services network SKU and contract level profitability and execute optimization activities to improve profitability and client satisfaction. (SM7)
Participate in Managed Services sales presentations for new and existing strategic clients. (SS1)
Validate and approve pricing for Managed Services network opportunities. (SS2)
Validate and approve scoping for Managed Services network opportunities. (SS3)
Lead the development and execution of Managed Services network-based solution training for sales team members. (SS4)
Collaborate with sales team members and participate in RFP responses for Managed Services network opportunities. (SS5)
Lead the scoping, pricing, and expansion of Managed Services Network client renewals. (SS6)
Provide general support to the ivision sales team related to Managed Services network opportunities. (SS7)
Develop, implement, and maintain policies and procedures related to Managed Services client network onboardings. (OB1)
Ensure all Managed Services network solutions for new and existing clients are onboarded successfully while maintaining an average client NPS rating greater than or equal to 50 for onboarding projects. (OB2)
When required, complete the offboarding of Managed Services Network clients ensuring all required tools and client data have been removed. (OB3)
In collaboration with the Director of Managed Services Operations, provide escalations support for critical client incidents that require architect-level Network resources at Tier 4. (OS1)
Provide support for compliance initiatives and audits, providing required documentation on processes, procedures, and deliverables related to Managed Services sales, solutions, contracts, and onboarding/offboarding. (OS2)
Qualification
Required
Four-year university degree or college diploma in computer science and/or 10+ years equivalent work experience
10+ years of experience in network-based technologies at an architect level
5+ years of experience in an operational capacity for a Managed Services Provider
Understanding of orchestration and automation methodologies pertaining to the specific needs of a managed services provider
Demonstrated leadership and personnel management skills
Good understanding of the organization's goals and objectives
Strong interpersonal, written, and oral communication skills
Able to conduct research into service issues and products as required
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
Ability to present technical concepts and services to IT and business leaders with varying levels of technical acumen
Keen attention to detail
Proven analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Exceptional presentation skills in person and/or remotely
Passionate about providing a high quality of service and believes in relentless customer satisfaction
Promote a strong work ethic with the ability to meet commitments & deadlines
Ability to maintain ownership & independence in a fast-paced high-volume environment
Ability to maintain a sense of professionalism & urgency in all customer communications
Preferred
The following certifications are highly desired: ITIL, Any professional and/or expert level technical certifications in Network
Experience in enterprise IT technology leadership with direct responsibilities related to network-based tool selection and providing business justification for that tooling is a plus
Prior Managed Services Sales and/or Solution Management experience is a plus
Company
ivision
iVision is an IT company that provides consulting and managed services for business.
201-500 employees
H1B Sponsorship
ivision has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
CIVC Partners
2020-08-18Private Equity
Leadership Team
E
Eric Aslaksen
Chief Information Security Officer & General Manager
Recent News
International CIO Leadership Association
2025-11-20
2025-04-28
PR Newswire
2025-04-28
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