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Teledyne Judson Technologies · 3 months ago

Software Support Analyst

US - Englewood, CO (TDY)

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $67K/yr

Teledyne Judson Technologies provides advanced technology solutions for industrial growth markets. The Software Support Analyst will be responsible for providing remote support to customers regarding environmental recordkeeping and reporting tasks, ensuring accuracy and quality in data analysis and system management.

ElectronicsManufacturing

No H1B

Responsibilities

Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed

Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices. A high level of accuracy and attention to detail is mandatory for success

Ensures effective and persevering completion of customer call tickets

Follows all quality management procedures for prioritization and recordkeeping

Updates call center call case database which tracks call case issues and progress

Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs

Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs

Qualification

Windows administrationData analysisBasic programmingSQL ServerMS OfficeAdobe productsCustomer serviceMath skillsEnvironmental science knowledgeAir quality knowledgeAttention to detailCommunication skillsTeamwork

Required

High level of accuracy and attention to detail

Excellent verbal and written communication skills concise and complete

Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming

Ability to prepare reports, exercise discretion when dealing with confidential information

Ability to work well with remote plant personnel and internally in a team setting

Bachelor's degree from four-year College or University or Equivalent Experience

Current valid driver's license required

US Citizen/Perm Resident/ Other US Person