AAA-The Auto Club Group · 2 months ago
Service Advisor
NC-Cary Twne Ctr - Cary
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $45K/yr
0+ years expAAA The Auto Club Group is the largest chain of AAA club-owned repair facilities in the USA, providing automotive expertise and services to customers. The Service Advisor serves as a liaison between customers and technicians, ensuring customer satisfaction through effective communication and service documentation.
Responsibilities
Serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction
Schedule, confirm and prepare for appointments with customers to expedite their service experience
Enter repair orders into service database system; produce repair orders for customers with full transparency including cost and time estimates
Complete documentation of automotive problems and service needs by listening to customer’s description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale
Prepare pricing estimates for labor and parts based on technician’s notes and documentation, per business line predetermined matrix
Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer’s situation, vehicle age, mileage and history
Communicate frequently with technicians to ensure timely completion of work
Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information
Process customer payments for services
Collect deposit (minimum 50%) from customer on repairs that exceed $1,000
Be an integral part of maintaining customer satisfaction scores
Actively identify member / customer needs across all business lines; introducing members to other departments
Advocate for membership, insurance and travel departments
Assist management with inventory count and maintain of efficient stock level, as needed
Qualification
Required
Have a High School diploma, GED or Technical school certification
Posses a valid driver's license
6 months or more of relevant customer service or sales experience
Sales Acumen – uses knowledge to promote product/service value
Communication – effectively conveys information; demonstrates use of listening skills
Taking Initiative – proactively seeks out ways to improve
Collaborative Partner– works well with individuals and groups to achieve common goals
Deliver Results – achieves excellence in all tasks and goals
Customer Focus – anticipates and meets needs of customer
Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations
Preferred
Bachelor's degree
Benefits
Excellent medical, dental, vision and prescription
Free AAA membership
Free uniforms and shoes
Up to 3 weeks of vacation in your first year
11 paid holidays
We offer profit sharing, and 401k with matching contributions.
Automatic 4% 401K employer contribution
Additional 401K match of 50% up to 6% contribution
This role is a salaried, non-exempt position (eligible for overtime pay).
In addition to an annual base salary, Service Advisors are also eligible for:
Monthly incentive opportunity: gross-profit based
Annual incentive opportunity
Certification bonus opportunity
We are committed to work-life balance
Closed Sundays
Shorter workdays than competitors (we close at 6pm)
Weekdays, hours are 7:30am-6pm
Saturday, hours are 8am to 4pm
Closed major holidays
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
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