Abode · 2 months ago
Desk Clerk
Palo Alto, CA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $27/hrAbode is one of the largest nonprofits working to end homelessness in the Bay Area, and they are seeking a Graveyard Shift Desk Clerk for their program in Palo Alto, CA. The Desk Clerk is responsible for overseeing the building's desk station, managing security personnel, and ensuring compliance with organizational policies while maintaining property security and assisting tenants.
CommunitiesNon ProfitSocial
Responsibilities
Monitor, record, follow-up, and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols
Maintain communication with security contract representatives as it pertains to changes, updates, or needs related to contracted security personnel
Screen, document, and record all visitors to confirm authorization on the property
Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures
Respond to property emergencies and incidents and escalate to the appropriate chain of command
Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following up to ensure timely submission of security personnel's submission of incident reports
Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management
Assist tenants in completing work orders, incident reports and filing complaints/grievances
Attending online and in-person training required for the position includes job-specific training and agency-wide training
Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety
Provide information and or other communication to tenants, visitors, and applicants concerning housing or property related functions
Answer phones and operate the front desk phone system as needed
As needed, provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests
Foster courteous staff relationships, cooperation, and teamwork between staff under their supervision and with others in the organization
Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner
Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs
Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property
Attend staff meetings and other property-related meetings as required
Other duties as assigned
Qualification
Required
High school diploma or equivalent (GED) required
Knowledge of supportive housing, interim housing, or housing first models
Excellent organizational and communication skills
Integrity and respect for confidentiality
Ability to work with diverse populations, including persons with various disabilities
Ability to work tactfully under stressful situations
Excellent verbal & written communication skills
Excellent organizational skills
Excellent interpersonal skills
Excellent de-escalation skills
Excellent time management skills
Strong analytical and problem-solving skills with meticulous attention to detail
Ability to work independently and collaboratively with teams
Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties
Ability to understand changes in policy, methods, operations, etc. as they apply to the position
Relates well to people and must exercise good judgment in dealing with residents, staff, visitors, and vendors
Provide leadership and team building to the security/desk staff
Proficiency in Microsoft Office programs, systems, and platforms
Experience in analyzing and prioritizing complex situations
Exercise good judgment and problem-solving while completing required duties
Must be able to speak, read, and write fluent English
Ability to learn and use required mobile devices and business-related applications
Outstanding communication skills
High degree of emotional intelligence and cultural humility
Proven track record of building and maintaining effective relationships with a wide variety of internal and external contacts
Benefits
100% paid health, vision, and dental options
19 PTO days & 12 Holidays per year
Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
3% retirement match/contribution
Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
Dynamic, mission-driven culture and supportive leadership. We support you in supporting others
Company
Abode
Abode's mission is to end homelessness by assisting low-income, un-housed people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.
Founded in 1989
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$5MKey Investors
Day One Fund
2018-11-20Grant· $5M
Leadership Team
Louis Chicoine
Chief Executive Officer
Dr. Juana Nunley, DBA, CPO, ARM
Chief Property Management Officer
Recent News
2025-02-11
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