SkillNet Solutions, Inc. · 2 months ago
Director – Client Success (Retail Industry)
San Jose, CA
Full-time
Onsite
Senior Level, Lead/Staff
$155K/yr - $200K/yr
10+ years expSkillNet Solutions, Inc. is a leader in modern commerce, delivering consulting, AI solutions, and technology services to enterprises undergoing digital transformation. The Director of Client Success will lead enterprise retail accounts, ensuring clients realize maximum value from SkillNet’s solutions by expanding existing accounts and driving transformation initiatives across digital and omnichannel operations.
Finance
Responsibilities
Serve as the trusted advisor to enterprise retail clients, ensuring alignment between their business objectives and SkillNet’s digital transformation solutions
Lead business transformation initiatives that improve operational efficiency, client engagement, and profitability
Develop and execute strategic account plans centered on client value, retention, and revenue expansion
Own account-level KPIs including:
Upsell and cross-sell targets
On-time delivery for non-SDLC project engagements
Account health and client satisfaction metrics
Identify, qualify, and drive expansion opportunities across client experience, cloud modernization, eCommerce, POS, OMS, ERP, CRM, payments, inventory, and other retail domains
Partner closely with Solutioning/Pre-Sales teams to develop compelling pitches, proposals, and value narratives that support account growth
Oversee end-to-end delivery for multi-phase enterprise programs, ensuring timelines, budgets, and KPIs are met
Use data-driven insights to monitor performance, forecast opportunities, and guide strategic decision-making
Coordinate cross-functional teams across product, engineering, delivery, and operations to ensure seamless execution
Build and strengthen relationships across C-suite, business, and IT leadership levels
Provide strategic guidance on cloud adoption, hybrid architectures, global expansion, and retail modernization roadmaps
Represent SkillNet in executive steering committees and business review sessions
Lead financial planning and forecasting across all assigned accounts
Ensure optimal resource allocation and utilization across engagements
Promote collaboration, transparency, and continuous improvement across internal teams
Qualification
Required
10+ years in Client Success, Strategic Account Management, or Business Transformation—preferably in retail or consumer goods
Proven track record of growing enterprise accounts (upsell/cross-sell) through consultative engagement
Strong understanding of retail technologies: eCommerce, POS, OMS, ERP, CRM, payments, inventory, and unified commerce systems
Demonstrated success leading large-scale transformation programs and IT strategy initiatives
Expertise in financial management including budgeting, forecasting, and P&L impact
Experience with cloud and hybrid-cloud environments
Bachelor's degree in Business, Technology, or related field (MBA preferred)
Preferred
MBA preferred
Company
SkillNet Solutions, Inc.
SkillNet Solutions, Makers of Modern Commerce provides consulting, AI solutions and technology services to companies that are digitally transforming their business to modern commerce.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sonali Damle
Chief Executive Officer
Vivek Damle
Founder, Managing Director , Chairman and Vice President Corporate Development
Recent News
2024-04-03
Company data provided by crunchbase