Link Solutions, Inc. ยท 2 months ago
Knowledge Manager
Aberdeen Proving Ground, MD
Full-time
Onsite
Entry, Mid Level
$46K/yr - $77K/yr
2+ years expLink Solutions, Inc. delivers reliable Information Technology services to government clients. They are seeking a Knowledge Manager to drive knowledge-sharing initiatives and develop scalable information practices to enhance operational performance at the Army Research Laboratory.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Oversee the development, organization, and maintenance of knowledge assets, including documentation, SOPs, troubleshooting guides, and best practices
Implement and manage knowledge management (KM) processes using existing enterprise tools and systems
Facilitate the continuous capture and refinement of technical insights from IT teams and engineering personnel
Enhance self-service support resources by improving article quality, searchability, and usability
Collaborate with IT teams, analysts, and engineers to ensure the knowledge base aligns with evolving support needs and technical standards
Promote knowledge sharing across teams to reduce resolution time and improve service delivery consistency
Support documentation governance, version control, and compliance with ARL and DoD KM policies
Provide reporting on content usage, knowledge base performance, and continuous improvement initiatives
Participate in IT and telecom project teams, contributing to engineering documentation reviews and ensuring KM alignment with project goals
Qualification
Required
Must be a US Citizen
Must have an active DoD Security Clearance
BA/BS in computer sciences or two (2+) additional years of relevant experience working in knowledge management, IT documentation, service delivery, or similar support functions
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
Must have ITIL v4, Six Sigma Green Belt, or Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification
Ability to plan and implement large-scale network configurations and upgrades while minimizing downtime
Preferred
Experience with knowledge management tools and IT service management (ITSM) platforms (e.g., ServiceNow, SharePoint)
Familiarity with ITIL-based service delivery models and continuous improvement practices
Proficiency with Microsoft Office products
Experience creating and modifying documentation for technical processes and procedures
Experience working in a Department of Defense (DoD) environment
A problem solver and troubleshooter who thrives in resolving complex problems
Strong self-starter requiring minimal supervision
Excellent communication skills (written and oral) and interpersonal skills
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Benefits
Paid holidays
Paid time off
Medical
Dental
Vision
Company-paid long and short-term disability
Life insurance
Referral bonuses
Relocation incentive program
Certification reimbursement program
Retirement
And more
Company
Link Solutions, Inc.
Link Solutions, Inc. provides IT Infrastructure Support, Application Development, Cybersecurity and Virtualization, Cloud and Mobility services to U.S.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase