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Startek · 3 months ago

Seasonal Customer Service Representative - Work From Home

United States

Full-time

Remote

New Grad, Entry Level

$15/hr - $15/hr

Startek is a company focused on providing exceptional customer service experiences. They are seeking a Seasonal Customer Service Representative to assist customers with service issues, billing inquiries, and product enhancements, ensuring high levels of customer satisfaction.

Enterprise SoftwareOutsourcingProfessional Services

Responsibilities

Working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities

Own all your customer interactions, with a goal of one call resolution

Assist a customer in the same manner you yourself would like to be assisted

Qualification

Customer service experienceTroubleshooting skillsEmpathyCommunicationLearn quicklyOpen availabilityWindows 11USB headsetHigh-speed internet

Required

18 years of age or older

High School Diploma or GED

Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections

Excellent Communications skills

Desire to actively engage and listen to your customers

Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution

Ability to learn new concepts quickly and efficiently and apply those learnings in real-time

Open availability for full time or part time scheduling

OS: Windows 11

Processor: dual-core or higher with base clock speeds of 2.00GHz or better (not boost/turbo/'up-to' frequency)

RAM: 8GB or higher

Hard Drive Free Space: 5GB or higher

Webcam

USB Headset

Second monitor

High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, and wifi internet connections are not supported connection types for this role