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USAJOBS · 2 months ago

CUSTOMER ADVOCATE (ADMINISTRATIVE/TECHNICAL)

Multiple Locations, USA

Full-time

Onsite

Mid, Senior Level

$125K/yr - $195K/yr

1+ years exp

The Naval Surface Warfare Center is seeking a Customer Advocate to join their Combat System Integration, Test & Evaluation Department. This role involves managing and overseeing technical services for Naval Combat and Weapon Systems, supporting engineering and acquisition requirements, and ensuring effective communication between stakeholders and the Fleet.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

You will serve as Customer Advocate, with responsibility for exercising management and operational control over assigned technical services involved with the execution of work assignments pertaining to Naval Combat and Weapon Systems

You will support engineering and systems acquisition requirements as they pertain to the Combat and Weapon Systems of U.S. Navy Ships

You will demonstrate an in-depth understanding of the mission objectives, according to applicable guidance and directives, in order to anticipate major facility programming needs and problems

You will apply extensive knowledge of effective management of personnel principles and practices in conjunction with policies, regulations and procedures on acquisition processes and concepts

You will plan, fund, schedule, and coordinate projects in the context of the individual program and Fleet requirements and budget

You will act as the Point of Contact for existing and new Aegis Fleet tasking, business development, and leadership to personnel and support contractors assigned to Aegis Fleet tasking

You will translate stakeholder needs and expectations into technical statements and assess requirements

You will direct, coordinate, and oversee Aegis Fleet combat systems work across the supporting departments, including monitoring quality of product deliverables, and making decisions on technical and fiscal issues

You will provide project management, such as technical review coordination, financial planning, and development of Task Planning Sheets (TPS), Work Breakdown Structures (WBS) and Statements of Work (SOWs)

Qualification

Combat Systems KnowledgeStakeholder EngagementProject ManagementTechnical Review CoordinationFinancial PlanningCommunication SkillsTeam LeadershipProblem Solving

Required

Must be a US Citizen

Must be determined suitable for federal employment

Must participate in the direct deposit pay program

New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check

Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326

Males born after 12-31-59 must be registered for Selective Service

Successful completion of a pre-employment drug test (including marijuana) is required

You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty

MSP/PPP applicants must currently hold the required security clearance

This position is covered under the Defense Acquisition Workforce Improvement Act (DAWIA). Certification in the Acquisition Functional Area and category assigned to the position is required within established category timeframes

This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time

Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-05 (GS-13/14 equivalent) grade level or pay band in the Federal service or equivalent experience in the private or public sector

Specialized experience must demonstrate the following: Managing Fleet-facing projects for Combat Systems while building and maintaining a strong, credible relationship between the command and the Fleet regarding in-service support