Santa Clara Family Health Plan · 2 months ago
Telecommunications Administrator
San Jose, CA
Full-time
Onsite
Mid Level
$86K/yr - $129K/yr
3+ years expSanta Clara Family Health Plan is seeking a Telecommunications Administrator who will be responsible for testing, planning, designing, configuring, implementing, maintaining, and supporting the telephone system. This role includes troubleshooting telephone system-related issues and ensuring the system performs as designed in support of the organization's objectives and regulatory compliance.
CommunitiesHealth CareInsurance
Responsibilities
Plan, design, configure, implement, maintain, and support the telephone/voicemail systems and fax lines, including call center infrastructure
Provide daily, first-level support and maintenance of the telephone system to users, coordinate with internal departments and vendors to troubleshoot as needed, and document repairs/services in a timely manner
Perform upgrades and patches in a timely manner
Perform testing of the telephone system to verify system updates and to ensure quality of performance
Perform scheduled system maintenance according to procedures and schedules
Participate in disaster recovery planning and testing for telecom systems
Assist new users with training/assistance
Create desktop step-by-step procedures for day-to-day processes; review and update annually or as required
Identify issues, trends, and opportunities to improve efficiency and/or quality, or to better assist users and report relevant information and recommendations to management
Assist with departmental telephone projects requiring specific knowledge of the hardware and software applications related to the telecommunications network
Maintain inventory of desk and cell telephones, headsets, MIFI devices, and accessories
Perform other related duties as required or assigned
Qualification
Required
Associate's degree in computer science, or related field, or equivalent experience, training, or coursework
Minimum three years of experience as a telephone administrator in the operation, maintenance, and repair of telecommunication systems or an internal helpdesk point-of-contact for problems with telephone systems
Cisco CUCM / UCCX Call Center Administration
Cisco scripting and configuration with call workflow and the ability to debug the system to troubleshoot issues
Ability to monitor the telephone services integrated voice response (IVR) system and resources to ensure 99% production uptime
Ability to design, configure, implement, maintain, and support the telephone/voicemail systems and fax lines, including call center infrastructure
Ability to create, maintain, and update documentation about the telephone system, including the call center processes
Working knowledge of and the ability to efficiently operate all applicable computer software, including computer applications such as Outlook, Word, and Excel
Excellent communication skills, including the ability to express oneself clearly and concisely when providing service to SCFHP users, internal departments, and outside entities over the telephone, in person, or in writing
Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes
Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position
Ability to maintain confidentiality of all HIPAA and SCFHP information and data
Ability to comply with SCFHP's policies and procedures
Ability to perform the job safely with respect to others, to property, and to individual safety
Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time
Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 10 pounds
Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less
Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment
Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone
Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail
Preferred
Knowledge of Windows and Windows Active Directory
Company
Santa Clara Family Health Plan
Santa Clara Family Health Plan is a local and community-based health plan dedicated to improving the health and well-being of the residents.
201-500 employees
H1B Sponsorship
Santa Clara Family Health Plan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Teresa Chapman
Chief People Officer
Recent News
2025-10-30
Company data provided by crunchbase