The Malco Group · 3 days ago
Product Training Manager
Annandale, MN
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $100K/yr
5+ years expThe Malco Group is seeking a Product Training Manager - Pumps with deep expertise in pump technologies. This role serves as the primary technical authority for pump products, collaborating with product management, engineering, and customers to ensure offerings meet market needs and deliver exceptional performance.
Mechanical Or Industrial Engineering
Responsibilities
Act as the primary technical expert for pump installation, operation, and maintenance products, providing specialized knowledge on application and optimization
Lead technical support for internal teams and customers, addressing detailed product inquiries and troubleshooting issues
Master the tools and technologies our company provides for the pump industry, including advanced diagnostic and service tools
Train customers and internal teams on effective tool usage to maximize system performance and efficiency
Partner with Product Management to deliver feedback on product performance, customer usage, and technical challenges
Support the development of new features and enhancements based on hands-on expertise and customer insights
Conduct technical training sessions, product demonstrations, and installation guidance for customers
Serve as a trusted advisor for troubleshooting, product setup, and system optimization
Design, develop, and maintain comprehensive training materials—including presentations, manuals, videos, and e-learning modules—for both internal teams and customers
Lead the creation and delivery of online training sessions and webinars to support product adoption and technical proficiency
Continuously update training content to reflect new product features, industry trends, and customer feedback
Stay current on pump technologies, competitor products, and industry trends
Provide actionable insights to guide product development and marketing strategies
Develop and maintain technical documentation, application guides, and knowledge base content
Ensure all technical information is accurate, current, and aligned with industry standards
Diagnose and resolve technical issues related to product use or system integration
Collaborate with engineering to escalate and resolve complex problems, ensuring customer satisfaction
Qualification
Required
Bachelor's degree or Associates degree in a technical trade, or equivalent experience
5+ years of hands-on experience in the pump industry, with a focus on installation, operation, and maintenance
In-depth knowledge of pump systems, tools, and technologies, including diagnostic and maintenance equipment
Proficiency with industry-standard diagnostic tools for troubleshooting and optimization
Strong communication skills for both technical and non-technical audiences
Customer-focused mindset with excellent relationship-building skills
Detail-oriented, organized, and capable of managing multiple projects
Self-motivated and collaborative team player
Preferred
Prior experience in technical support, applications engineering, or product specialist roles preferred
Relevant industry certifications preferred (e.g., Hydraulic Institute, Pump Systems Matter)
Benefits
401k with company matching.
Medical, Dental & Vision Insurance.
Company paid life insurance and paid short-term disability.
Paid time off.
Company
The Malco Group
The Malco Group is a leading manufacturer and distributor of high-quality HVACR and building construction products and category solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase