Glean · 1 day ago
AI Outcomes Manager
United States
Full-time
Remote
Senior Level
$130K/yr - $200K/yr
5+ years expGlean is the Work AI platform that helps organizations work smarter with AI. The AI Outcomes Manager will transform how departments leverage Glean's capabilities, partnering with executives and end users to drive measurable business outcomes and adoption of the platform.
Agentic AIArtificial Intelligence (AI)Enterprise SoftwareGenerative AIMachine LearningSearch Engine
Responsibilities
Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions
Qualification
Required
5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you've shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code
Preferred
Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders
Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost
Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption
Benefits
Variable compensation
Equity
Benefits
Company
Glean
Glean develops an AI-based search engine software that connects enterprise data and generates answers to improve workplace efficiency.
501-1000 employees
H1B Sponsorship
Glean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (17)
2023 (7)
2022 (26)
Funding
Current Stage
Late StageTotal Funding
$768.2MKey Investors
Wellington ManagementSequoia CapitalGeneral Catalyst
2025-06-10Series F· $150M
2024-09-10Series E· $260M
2024-02-27Series D· $203.2M
Leadership Team
Arvind Jain
Founder and CEO
Michael Miao
VP of Finance & BizOps
Recent News
Business Insider
2025-12-24
2025-12-11
Company data provided by crunchbase