S3 AeroDefense · 2 months ago
Customer Operations Associate
Milwaukee,WI,US
Full-time
Onsite
Mid, Senior Level
5+ years expS3 AeroDefense is seeking a Customer Operations Associate to manage the post award life cycle to ensure customer satisfaction and on-time delivery. The role involves managing purchase orders, resolving customer issues, and participating in cross-functional training and process improvements.
Industrial EngineeringMechanical EngineeringMilitary
Responsibilities
Manage the post award life cycle of the purchase order/contract. Including but not limited to: Order Entry (knowledge of purchase order contracts and adhering to customer requirements), Order Acknowledgement, Manage SO Due on & Ship on dates, as well as Driving resolution for any customer holds, issues and escalations
Participate in ongoing cross-functional, product, industry, and customer training
Independently driving and owning post order management
Develop an understanding of the customers in the regions(s) and their product demands
Participate in ongoing process improvement, product, industry, customer knowledge training
Use critical thinking and advanced problem-solving capabilities to coordinate resolution of customer issues regarding product, pricing, lead-times, or quality
Works independently and cross functionally with internal/external departments, including Sales, Supply Chain, Accounting, Trade Compliance, Quality and Warehouse
Be proficient in regional specific requirements (i.e.-contract review, USG FAR/DFARS, flow downs, penalties, source inspections, customer portals, etc.)
Prepare and maintain status reports for customers and management as needed
Communicate with customers by phone, MS Teams and e-mail daily
Back up for Data Entry as needed for SQ entry
Attending daily/weekly/monthly meetings as scheduled
Qualification
Required
Positive attitude and attention to detail
Excellent Communication Skills, both verbal and written
Highly motivated, energetic, and success oriented
Courteous, tactful, and possess excellent interpersonal and relationship building skills
Must be highly organized and detail-oriented with the ability to work well under pressure
Proficient in Windows environment, including Microsoft Word, Excel
Bachelor's degree and/or 5-7 years related experience
Minimal travel may be needed
Preferred
Customer Service or account management experience preferred
Foreign language skills preferred
Company
S3 AeroDefense
S3 AeroDefense provides aircraft spare distribution, repair, and overhaul services, and program management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Yousuf Hirani
Chief Financial Officer
Recent News
EIN Presswire
2025-07-25
2025-04-09
Company data provided by crunchbase