Apply on Employer Site

Chromalloy · 2 months ago

Customer Solutions Manager

San Antonio, TX, USA

Full-time

Onsite

Senior Level

5+ years exp

Chromalloy is a global engineering & solutions company that provides aftermarket parts, repairs, and solutions for aircraft engines and gas turbines. The Customer Solutions Manager will lead the Customer Solutions team to deliver reliable and efficient service, ensuring high levels of customer satisfaction and implementing process improvements.

AerospaceEnergyIndustrialMechanical EngineeringMilitaryTechnical Support

Responsibilities

Lead the local Customer Solutions team and ensure that our customers experience a strong, reliable, and transparent level of service and satisfaction

Ensure the Customer Solutions team provides timely communication and issue resolution

Ensure the team is employing best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews

Develop and implement a comprehensive training and development plan for each member of the Customer Solutions team to guarantee a baseline skill level and continued professional growth

Identify process and procedure improvements necessary to increase efficiencies and the customer experience

Own the customer relationship and communicate the 'voice of the customer' internally and externally based on customer feedback and performance metrics

Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers

Support business development and sales through the quote process, pricing data, profitability, capability analysis, and business models

Able to leverage customer relationships and knowledge of Chromalloy’s value proposition to identify opportunities which enhance year over year revenue growth and customer retention

Qualification

Customer Service ManagementSales ExperienceBusiness DevelopmentAerospace Industry ExperienceAdvanced MS ExcelAdvanced MS PowerPointProcess ImprovementLeadership SkillsCommunication SkillsFlexibility

Required

Bachelor's degree with five years' experience; or equivalent combination of education and experience

Previous Management, Sales, Business Development, Operations, Quality and/or Customer Service experience in an aerospace or highly regulated industry

Demonstrated understanding of customer requirements and focus to achieve these objectives

Proven flexibility and ability to cope with pressure resulting from changing priorities and meeting tight deadlines and reporting requirements

Advanced MS Office Suite skills specifically using MS Excel and PowerPoint

Benefits

Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.

Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.

Paid time off, including vacation, sick time, paid holidays, floating holidays, and parental leave—all eligible on your first day of employment!

Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.