The George J. Falter Company Inc. ยท 2 months ago
Data Entry Customer Support
Halethorpe, MD
Full-time
Onsite
New Grad, Entry LevelThe George J. Falter Company Inc. is seeking a Data Entry Customer Support professional to ensure customer satisfaction and assist with various customer service functions. The role involves sales order entry, responding to customer inquiries, and maintaining a positive attitude while managing customer interactions.
DeliveryFood and BeverageTransportationWholesale
Responsibilities
Ensure customer satisfaction, including, but not limited to:
Sales order entry for requests received via:
Direct customer phone-ins
Sales rep phone-ins
Faxed transmissions
Phone answering machine orders
Customer requests for:
Merchandise return authorizations
Account balance information
Inquiries regarding delivery status, product availability, etc
Problem resolution for errors in billing and/or delivery
Maintain a positive attitude with customers and co-workers to keep operations running in a smooth, upbeat and efficient manner
Payment processing (cash, check, credit card)
Maintain a positive attitude with customers and co-workers to keep operations running in a smooth, upbeat and efficient manner
Assist with any of the following customer service related functions, as required:
Data input of credits for returned merchandise
Receptionist duties associated with front lobby workstation which involve face to face customer service
Assist with the filing of sales order source documents and picking tickets
Emailing customer order guides, A/R statements, sales velocity reports, invoice copies
Assist with telemarketing functions
Qualification
Required
Candidates should possess initiative, be quick learners, be detail-oriented, and have the ability to work in a fast-paced team environment
Candidates must demonstrate strong verbal communication skills on the phone and good written skills with email
Candidates must demonstrate a high sense of urgency as well as strong follow-up with an emphasis on providing customer satisfaction
Basic computer skills
Product knowledge
Customer service skills
Math and reading comprehension skills
Company
The George J. Falter Company Inc.
We are the oldest candy & tobacco distribution company in Maryland, faithfully serving our customers for over 140 years.
Founded in 1878
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase