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Freedom Forever · 2 months ago

Regional Operations Coordinator

Woburn, MA

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

3+ years exp

Freedom Forever is a company focused on driving operational efficiency in the solar industry. The Regional Operations Coordinator plays a critical role in supporting sales leadership by ensuring smooth project progression and resolving project-related inquiries.

EnergyEnergy StorageSolar

Responsibilities

Triage complex projects, create practical solutions, initiate proper action, and follow through to ensure project progression

Help identify trends within the installation process that negatively impact project realization and velocity and present findings to operations and sales teams

Proactively communicate pertinent project updates with Operations Leaders and Sales

Participate in daily meetings, discussions and other activities as required to support the team and improve the quality of the operation

Review Scope of Work for residential solar projects

Collect project documents, resolve tickets, and call sales representatives as required to ensure project progression

Build rapport with assigned sales managers, sales administrators and sales representatives to improve realization rates

Comprehend complicated design requirements and understand necessary equipment changes based on those requirements

Demonstrate basic to advanced understanding of Aurora design platform to initiate design changes

Learn to answer and action a variety of process and project-specific questions

Become familiar with project requirements based on region, utilities, AHJ’s, and finance partners

Become proficient in LIGHTSPEED, Freedom’s custom-built CRM

Lead regional team meetings, discussions and other activities as required to support the team and improve the quality of the operation

Answer inbound calls from sales representatives, providing support and resolving inquiries efficiently

Perform other assigned duties

Qualification

Solar sales supportCustomer serviceAurora design platformLIGHTSPEED CRMCommunication skillsAttention to detailProblem-solving skillsTeamwork skills

Required

High School Graduate, GED or equivalent

3+ years of solar sales support experience required

3+ years of customer service experience required

Ability to work a rotating schedule- including early mornings and late evenings

Must be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.)

Ability to communicate clearly and concisely in a professional and effective manner, both verbally and written

Develop and maintain cooperative, effective working relationships with others

Basic clerical and typing skills

Ability to actively listen and comprehend callers' requests and assist with any questions

Must be able to communicate clearly and in a positive demeanor on the phone

Ability to multitask

Computer literate and typing skills of at least 35 words per minute

Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high-level environment

Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations

Ability to work with frequent interruptions

Demonstrates a sense of urgency and ability to meet deadlines

Must be highly organized and able to multitask on several projects at a time

Strong client-facing and teamwork skills

Regularly spend long hours sitting and using office equipment and computers

Regularly move from sitting to standing positions effortlessly

Regularly spend long hours in intense concentration reviewing and entering financial information into a computer

Regularly use hands and fingers to handle, control or feel objects

Regularly see details of objects that are less than a few feet away

Regularly speak clearly so listeners can understand

Regularly understand the speech of another person