Decagon · 1 day ago
AI Enablement Lead, Customers
San Francisco, CA
Full-time
Onsite
Senior Level
$180K/yr - $230K/yr
5+ years expDecagon is a leading conversational AI platform that empowers brands to enhance customer experience through intelligent AI agents. The AI Enablement Lead will design and execute programs and training to support Decagon's delivery teams, ensuring they have the necessary tools and knowledge to deliver high-quality customer value efficiently.
Artificial Intelligence (AI)Generative AISoftware
Responsibilities
Design and lead enablement programs for Decagon’s APM and ASWE teams — including onboarding, technical training, and continuous learning
Develop scalable playbooks, frameworks, and best practices for agent implementation and delivery
Build a centralized knowledge hub and ensure key Product and Engineering updates are effectively rolled out to post-sales teams
Partner with post-sales leadership to standardize methodologies and improve delivery efficiency
Measure enablement impact through key metrics like performance, adoption, and delivery outcomes — continuously refining programs based on insights
Act as a trusted partner to leadership, translating business goals into enablement solutions that scale
Qualification
Required
5–8 years of experience in enablement, consulting, or operations — ideally supporting post-sales or services teams in a SaaS, AI, or technical environment
Proven ability to design scalable enablement programs, structure systems from ambiguity, and deliver measurable outcomes
Strong program design and project management skills — comfortable driving from strategy through execution
Excellent communicator who bridges technical and non-technical teams with clarity and empathy
Deep understanding of customer-facing and delivery roles, with a bias toward action and continuous improvement
Preferred
You've supported post-sales enablement in a fast-growing SaaS or AI company
You have experience with agentic AI systems, implementation enablement, or technical training design
You've led programs that improved delivery efficiency or customer outcomes
You enjoy building clarity from ambiguity and designing frameworks that scale
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Company
Decagon
Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Growth StageTotal Funding
$231MKey Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase