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QBE Insurance · 2 months ago

Mechanical Breakdown Adjuster

Greenwood Village, CO, USA

Full-time

Hybrid

Entry Level

$28/hr - $41.75/hr

2+ years exp

QBE Insurance is seeking a Mechanical Breakdown Adjuster to adjudicate mechanical breakdown claims. The role involves answering inquiries from customers, determining claim validity, and collaborating with team members to assess complex exposures.

Insurance

H1B Sponsor Likely

Responsibilities

Provide timely, personalized and quality customer service to both internal and external customers

Determine validity and adequacy of dealer repair orders and loss reports, ensure parts and labor charges are accurate and reasonable

Enter information into claims software to document claim and verify parts and labor pricing, and to adjust and settle claims

Respond to inquiries from customers according to the terms and conditions of the policy

Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on policies

Collaborate with team by escalating issues to upper-level claims professionals to facilitate the accurate assessment of complex exposures

Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value 'can do' people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Qualification

Auto Insurance ClaimsClaims Adjuster LicenseASE CertificationClaims Processing KnowledgeMechanical KnowledgeCustomer ServiceAnalytical ThinkingStakeholder ManagementCommunicationNegotiation

Required

2 years relevant experience

Must be able to acquire state adjuster licenses for assigned states

Preferred

National Institute for Automotive Service Excellence (ASE) certification

A Claims Adjusters license from any state

Basic knowledge of Microsoft Office Suite applications, including Outlook, Word and Excel

Working knowledge of mechanical failures and repairs

Basic knowledge of material damage estimating processes, systems and requirements

Basic understanding of claims department processes and procedures

Basic understanding of insurance policy and contract language

Basic knowledge of claims legal regulations and processes

Spanish or French speaking a plus

Secondary school certification

Valid Driver's License

Benefits

Hybrid Working – a mix of working from home and in the office

22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

Competitive 401(k) program with company match up to 8%

Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice

Tuition Reimbursement for professional certifications, and continuing education

Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Company

QBE Insurance

Glassdoor4.0

At QBE we’re driven by our purpose of enabling a more resilient future.

Founded in 1886

Sydney, New South Wales, AU

10001+ employees

http://www.qbe.com

H1B Sponsorship

QBE Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (11)

2023 (11)

2022 (10)

2021 (8)

2020 (10)