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NEOGOV · 2 months ago

Community Health Representative lll - Birch CHC

812 E. Jolly Rd. Lansing MI, MI

Full-time

Onsite

Entry Level

$41K/yr - $41K/yr

1+ years exp

NEOGOV is an organization focused on providing essential services to the community. The Community Health Representative III role involves performing complex clerical tasks to support Environmental Health operations and assist clients with various health programs.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Provides customer service to the public in person, via telephone, and through various electronic means

Assists the public with obtaining and completing the correct applications, permits, or licenses. This includes problem solving and providing detailed instructions

Provides guidance to clients on basic program functions and provides contact information for the appropriate staff. Reviews paperwork for completeness and accuracy

Process payments via cash, check, credit, and online, and log payments into various databases and program applications

Receives complaints from the public. Assesses relevant authority and refers complainants to the proper Environmental Health Program staff or appropriate outside agency. Responsible for documenting initial complaint information and completing electronic logs at the beginning and end of the complaint process

Acquire knowledge of and assist the public in navigating various federal, state, and local programs related to Environmental Health

Maintains program files to ensure proper document retention and compliance with state-required minimum program requirements

Assists in the maintenance of departmental filing systems by ensuring proper handling of documents and files. Retrieves materials from electronic systems and conducts searches for pertinent documentation. This includes operating within traditional databases and GIS based data storage applications

Acquire basic competency with regard to the public health roles and services provided in all three Environmental Health program areas. This includes about a dozen distinct programs

Types correspondence, reports, forms and other documents, using word processing software, following established procedures or specific instructions. Proofreads documents. May type documents requiring a knowledge and use of specific environmental health terminology. Utilizes word processing and other software programs to format documents, spreadsheets, brochures, training materials and other documents

May perform routine bookkeeping tasks such as reviewing invoices and receivables, receipting donations, tracking expenditures, and receipting payments for services

Provides outreach and education to clients and department staff regarding program guidelines and health department services through mailings, displays, telephone contact and in person

Performs a variety of clerical support tasks such as making copies, opening, sorting and distributing mail, sending faxes, taking messages, and related tasks

Requires the daily use of Microsoft Office Outlook and Excel, Adobe, inspection software, and various databases. This includes data entry, data retrieval, and report generation for both staff and the public

Qualification

Microsoft OfficeAccounting softwareGeographic Information Systems (GIS)Data entryEffective communication

Required

High school graduation or equivalent

One year of general clerical experience is required

Experience managing multiple priorities

Experience and training in various computer software and equipment

Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions