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Spectrum Reach · 16 hours ago

Director, Advertising Account Management- NYC

New York, NY

Full-time

Onsite

Director/Executive

$121K/yr - $214K/yr

8+ years exp

Spectrum Reach is the advertising sales business of Charter Communications, providing custom advertising solutions for various clients. The Director of Account Management leads a national team to enhance customer experience and drive programmatic revenue growth by managing partnerships and overseeing account management functions.

AdvertisingMarketingTV

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Lead, coach and develop two senior managers overseeing a team handling pre-sale and post-sale account management functions to ensure the team is delivering a best-in-class customer experience

Partner with management peers and leadership to ensure alignment across team goals and business priorities

Establish and communicate clear expectations and growth opportunities for all team members

Partner with leadership to define and standardize workflows and expectations across the account management team

Serve as a strategic partner to cross-functional teams to identify and implement process improvements to streamline workflow, improve accuracy and enhance the customer experience

Ensure consistency in how the team plans for and manages deals across proposal development, deal submission, deal monitoring and reporting/client recaps

Develop best practices in how deal performance data is reviewed, analyzed and shared with our clients

Partner with the National Sales team and cross-functional leads to grow the programmatic business and ensure all deals are delivered to the expectations of the clients

Empower and equip the team to provide strategic guidance to clients and sales to drive renewals and identify upsell opportunities

Define the team’s approach to deal health monitoring and performance insights to inform business decisions and client strategy

Establish and track KPIs to measure team efficiency, account/deal health and team’s impact on revenue providing ongoing reachouts to Senior Director of Account Management

Partner with Senior Director of Account Management to identify trends, risks and opportunities across the programmatic business and workflow

Qualification

Programmatic ecosystem knowledgeAccount management leadershipSalesforce proficiencyPMPPG deal experienceStreaming/OTT/CTV understandingData analytics softwareEffective communicationProblem-solving skillsCollaborative mindsetOrganizational skills

Required

People leader in account management role

Strong understanding of the programmatic ecosystem, metrics and optimization strategies

Understanding of how Streaming/ OTT/ CTV is bought and sold

Experience with PMP and PG deal types

Experience with Salesforce, SSPs (preferably Magnite & Freewheel), DSPs and other Advertising software or technology

Vision of what a good customer experience and lifecycle looks like for programmatic

Proven ability to define and implement operational processes that improve efficiency and consistency

Customer obsessed to insure excellent client experience and service pre, during, and post-sale

Demonstrated organizational skills and attention to detail

Effective communication skills in a faced paced sales environment

Collaborative mindset, ready to work with multiple cross-functional departments

Must be an excellent problem solver with expertise in finding solutions with the help of others

High level proficiency in MS Office, particularly excel as well as other data and analytics software

Effective verbal, written, and interpersonal communications with overarching skill to translate data, information, and research into powerful points of view—ability to craft and tell a compelling story

Familiarity with writing rationales and/or agency POVs (“point of views”)

An analytical mindset that identifies solutions based in data

Bachelor's degree or equivalent work experience

Ad sales experience: 8+

Management experience: 2+

Programmatic experience: 4+