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GE Aerospace · 2 months ago

Senior Services Manager - D&S Non-Engine Support Services

Evendale

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

GE Aerospace is a leading company in the aerospace industry, seeking a Senior Services Manager to oversee project management and customer support activities. The role focuses on managing contract performance and ensuring customer satisfaction while leading projects and influencing strategy within the organization.

AerospaceCommercialManufacturing

No H1B

U.S. Citizen Only

Responsibilities

All contract performance related activities , typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests. Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract. Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision · Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters

Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation

Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work

Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision

May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view

Qualification

Product ManagementProgram ManagementProject ManagementTechnical Drawing InterpretationContract AdministrationFederal Acquisition RegulationsMilitary Maintenance BackgroundEngineering DegreeCommunication SkillsLeadership SkillsProblem SolvingInterpersonal Skills

Required

This role requires significant experience in the Product Management & Program Management

Knowledge level is comparable to a Master's degree from an accredited university or college

Master's degree from an accredited university or college (or a high school diploma / GED with at least 10 years of experience)

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))

Preferred

Strong oral and written communication skills

Strong interpersonal and leadership skills

Demonstrated ability to analyze and resolve problems

Demonstrated ability to lead programs / projects

Ability to document, plan, market, and execute programs

Established project management skills

10+ years experience in Support Equipment

Ability to read, interpret technical drawings and provide instruction to team members, suppliers, and internal engineering teams

Proven experience with US and International military customers (including USG agencies like DLA, OC-ALC, NAVAIR, NAVSUP, US Army Redstone, etc)

Expertise in composing, writing, implementing and executing contracting functions: Indefinite Delivery, Indefinite Quantity (IDIQ), Basic Ordering Agreement (BOA), Memorandum of Understanding (MOU)

Experience with Federal and Defense Acquisition Regulations

Military maintenance background (airframes and engines)

Engineering degree