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Holman · 1 day ago

Exchange Coordinator - Toyota

Mount Laurel, NJ

Full-time

Onsite

New Grad, Entry Level

$23.10/hr - $32.93/hr

Holman is a family-owned, global automotive services organization. They are seeking an Exchange Coordinator to greet customers, assess trade-in vehicles, and ensure a high level of customer service.

AutomotiveSales Automation

Responsibilities

Greet customer on service drive and perform a needs analysis including service needs and history, and opportunity/desire for potential trade

Assess customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle

Identify and qualify potential trade-in vehicles by assessing the condition of customers’ current vehicles

Present trade-in offers based on the customer’s vehicle history and current market value

Encourage customers to consider upgrading to a new or used vehicle from the dealership

Communicate customer preferences and trade in appraisals to the sales management for assignment to sales consultant

Update customer records and trade-in data within the dealership’s customer relationship management (CRM) system

Attend/complete required training and department meetings

Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive

Address any customer concerns or questions related to vehicle trade-ins or exchanges

Perform all other duties and special projects as assigned

Qualification

CRM system proficiencySales experienceCustomer service experienceMS Office proficiencyMultitaskingVerbal communicationWritten communicationInterpersonal skillsOrganizational skills