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AFL · 1 day ago

Program Manager- Energy Market

Duncan, SC

Full-time

Onsite

Mid, Senior Level

5+ years exp

AFL is a leading manufacturer of fiber optic cable and accessories, and they are seeking a Program Manager to join their Conductor Accessories team in Duncan, SC. This role is responsible for organizing cross-functional teams to meet customer expectations on deliveries and resolving logistical and operational issues to enhance customer satisfaction.

Enterprise SoftwareManufacturingNetwork SecurityTelecommunicationsWeb HostingWired Telecommunications

Responsibilities

Creates reporting formats and delivers reports to key Customers. Such reports may include delivery performances, quality metrics, inventory risks, manufacturing capacities, etc

Creates reporting formats and delivers reports to internal management team, including the Department Managers, Product Managers, Business Unit General Managers and the company President, related to the performance of key Customer accounts. These reports may include inventory, lead times, on-time-delivery metrics, customer complaints, revenues, bookings, backlogs, etc

Establish with Product Managers and Department Managers key metric objectives, and coordinate with cross-functional team members to achieve such objectives

Participate in daily production meetings with cross-functional team, consisting of Scheduling, Material Planning, Purchasing, Logistics and Manufacturing

Resolve problems related to logistics, customer service and support

Understand and recommend improvements to Department Managers to achieve objectives for key metrics

Escalate issues in operations that will detrimentally affect customer satisfaction to respective Department Managers

Key contact to internal and external Customers to include Sales Agents, providing customer service and support

Qualification

Customer ServiceData AnalysisProject ManagementManufacturing ExperienceMS ExcelReport WritingInterpersonal SkillsCommunication SkillsCross-functional Teamwork