AIT Worldwide Logistics · 2 weeks ago
Senior Manager, Global Account Management
United States
Full-time
Remote
Senior Level
7+ years expAIT Worldwide Logistics is a global freight forwarder committed to making a global impact. The Senior Manager, Global Account Management will oversee the Global Customer Accounts team, ensuring high-quality service delivery to top clients while maximizing client retention and driving performance through strategic leadership and collaboration.
Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing
Responsibilities
Client Solutions – Partner with leadership and industry stakeholders to design innovative services and solutions that drive long-term client retention and revenue growth. Lead efforts to identify opportunities for expanding product and service sales, while monitoring competitor activity to mitigate risks to key accounts. Serve as the escalation point for client concerns, collaborating across departments to ensure timely and effective resolution
Client Relationship Management – Understand and anticipate client needs, manage expectations, and ensure satisfaction with end-to-end contractual services across diverse regions and time zones. Maintain high-level client relationships, serving as the primary point of contact and liaison throughout the delivery of professional services or outsourced solutions
Team Leadership - Guide and motivate team members; delegate tasks, provide clear directions and inspire; Oversight of subordinates client mandated KPIs; Service Level Agreement (SLA) Management - Monitor key performance indicators against agreed targets, recognize and take action to mitigate risk and seize opportunities to improve
Stakeholder Communication - Must possess strong interpersonal skills to build and maintain strong relationships with external and internal stakeholders
Project Management – Lead multiple initiatives from planning through execution, coordinating schedules, timelines, and deliverables to ensure successful outcomes. Maintain strategic focus on client satisfaction by managing communications and overseeing the overall client relationship throughout the project lifecycle
Process Improvement – Embrace a continuous improvement mindset by analyzing complex challenges, identifying root causes, and recommending effective, data-driven solutions. Leverage critical thinking to streamline workflows and uncover synergies across teams. Continuously evaluate and enhance CRM systems and processes to improve customer experience and drive business performance
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Bachelor's Degree in Business, Marketing, or a related field (Required)
7+ years experience in client relationship management specifically for logistics and supply chain operations (Required)
5+ years experience managing people, teams and cross-functional collaboration (Required)
Logistics Industry-specific practices, customer lifecycle management, CRM platforms High
Strategic planning and execution of client engagement initiatives High
Communication and negotiation with global clients and internal stakeholders High
Problem-solving, stakeholder engagement, data-driven decision-making High
Change management High
MS Excel, MS Word High
Data analysis and forecasting for account performance and service quality High
CargoWise High
Benefits
Medical
Prescription
Health Savings Account
Flexible Spending Accounts
Dental
Vision
Life
AD&D
Disability
Supplemental Health
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
Up to 10 to 20 days of vacation (depending on tenure)
2 personal days
1 floating holiday
5 sick days
5 volunteer hours
6 company holidays (plus Veterans Day for Veterans) annually
Company
AIT Worldwide Logistics
AIT Worldwide Logistics helps companies grow via shipping services and supply chain management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TJCQuad-C Management
2021-03-17Private Equity
2017-10-23Private Equity
Leadership Team
Chelsea Lamar
Vice President, Global Sustainability
Ray Fennelly
EVP / Chief Development Officer
Recent News
2025-11-18
EIN Presswire
2025-07-11
Company data provided by crunchbase