Chromalloy · 4 months ago
Senior, Customer Solutions Specialist
5161 W Polk St, Phoenix, AZ 85043, USA
Full-time
Onsite
Senior Level
5+ years expChromalloy is a global engineering & solutions company, providing aftermarket parts and repairs for aircraft engines and gas turbines. The Senior Customer Solutions Specialist will be the primary contact for customers, ensuring a uniform experience and identifying opportunities for revenue growth.
AerospaceEnergyIndustrialMechanical EngineeringMilitaryTechnical Support
No H1B
U.S. Citizen Only
Responsibilities
Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed
Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews
Ensures that any issue is resolved quickly or gets escalated to the appropriate level
Identify process and procedure improvements necessary to increase efficiencies and the customer experience
Communicate the 'voice of the customer' internally and participates in the resolution of day-to-day issues
Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers
Responsible to ensure compliance to our customer contractual obligations
Work safely following all health, safety and environmental rules and policies
Demonstrate high ethical standards and integrity as set forth in our Code of Business Conduct and our Principles of Business Conduct, Policies and Procedures
With a positive attitude, demonstrate the ability to effectively participate in a team environment that promotes the company’s goals and objectives
Ability to apply common sense understanding to carry out instructions delivered in written, oral, or diagram form
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Identify opportunities to enhance year over year revenue growth via asset exchanges, fixed price exchanges, set management, scrap replacement sales or other opportunities to upsell
Qualification
Required
Bachelor's degree or five years of related experience; or equivalent combination of education and experience
5+ years experience in highly regulated industry or aerospace with experience in Sales, Business Development or Customer Support
Demonstrated understanding of customer requirements and focus to achieve these objectives
Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate
Proven ability to communicate conclusions based upon analysis and findings
Proven flexibility and ability to cope with pressure resulting from changing priorities and meeting tight deadlines and reporting requirements
Must demonstrate an effective communication skill / style to present complex ideas in a compelling and comprehensive manner
Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information
Advanced MS Office Suite skills specifically using MS Excel and PowerPoint
Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role
Preferred
Experience in aviation material purchasing or sales
Benefits
Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
Paid time off, including vacation, sick time, paid holidays, floating holidays, and parental leave—all eligible on your first day of employment!
Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.
Company
Chromalloy
Chromalloy offers services in gas and turbine engine components for commercial airlines, the military, and energy companies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-09-03Acquired
Leadership Team
Russ Shelton
Executive Vice President Business Development
Recent News
2026-01-11
2025-11-14
Company data provided by crunchbase