Visual Comfort & Co. (Formerly Circa Lighting) · 2 months ago
Digital Experience Representative
Headquarters Houston, 22400 NW Lake Drive, Houston, Texas, United States of America
Full-time
Onsite
Entry Level
$24/hr - $24/hr
1+ years expVisual Comfort & Co. is a company focused on enhancing customer experiences through digital communication. The Digital Experience Representative is responsible for assisting customers with order inquiries, product information, and troubleshooting while maintaining strong customer relationships and ensuring a positive online shopping experience.
E-CommerceLightingRetail
Responsibilities
Receive and promptly respond to customer queries through chat, email, and other digital channels
Document of customer concerns and resolutions within each order worked within Salesforce
Manage and effectively handle up to six concurrent chat conversations while maintaining accuracy, professionalism, and a positive customer experience
Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise
Consistently meet or exceed monthly KPI target
Achieve a minimum of 10% sales conversion or higher through proactive engagement, product recommendations, and upselling opportunities
It is consistently courteous with all customers and keeps all customer commitments
Maintain up-to-date product, sales, services, and company knowledge
Investigate customer’s problems and collaborate with multiple departments to find solutions and resolve issues
Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
Capable of creating detailed IT tickets when issues arise, ensuring all relevant information is gathered and communicated effectively to Web Support for resolution
Exhibits and adheres to the established Visual Comfort Company Values
Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams
Qualification
Required
1-2 years' customer service experience, preferably in a contact center operations environment
Tech-savvy with the ability to quickly learn and navigate various software tools and systems
Ability to maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information
Accurately respond to customer inquiries through instant messaging software
Utilize available resources to respond to customer inquiries
Fluent in English; reading, writing, and speaking
Ability to type ≥50 WPM
Rigorous critical thinking skills
Organization skills
Self-Motivated and Self Starter
Work well under pressure in a fast-paced environment
Exceptional organizational and time management skills, with a strong attention to detail
Ability to prioritize and handle multiple tasks and changing priorities
Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
Preferred
Chat experience preferred
LivePerson Platform experience is a plus
Additional experience in customer sales, customer service, or digital communications is a plus
Benefits
Competitive Medical, Dental and Vision Benefits
Company provided Life Insurance and Short-Term Disability
401(k) Employer Match
Generous Vacation and Paid Time Off Programs
Closed on all major holidays
Team Member discounts on Visual Comfort Products
Company
Visual Comfort & Co. (Formerly Circa Lighting)
The premier resource for decorative lighting, architectural lighting and ceiling fans from the most influential designers in the world.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Al Bessin
Chief Operating Officer
Recent News
Home Accents Today
2023-12-24
2023-12-24
2023-12-24
Company data provided by crunchbase