TruWest Credit Union · 2 months ago
Collector III
Tempe, AZ
Full-time
Onsite
Entry, Mid Level
$27.04/hr - $30.05/hr
2+ years expTruWest Credit Union is a financial institution that emphasizes steady work schedules and employee well-being. The Collector III role is responsible for managing delinquent accounts, ensuring compliance with legal standards, and providing excellent service to members while identifying cross-selling opportunities.
FinanceFinancial ServicesLending
Responsibilities
Sound collection follow-up on delinquent accounts. All delinquent loans in the collection work queue should be worked by phone each day
Provide detailed documentation on the collection system to explain the action taken or the promise made
Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies
Analyze loans to determine when repossession of collateral is necessary and to make a proper recommendation
Determine when legal action is necessary to protect the assets of the credit union and recommend what legal action is necessary to the Collections Manager
Utilize all legal means to locate members who have moved and left no forwarding address
Assist branch and department staff when they call on a member with a collection flag or memo
Review revolving lines of credit and recommend cancellation when appropriate
Assist with the training of less experienced collectors
Qualification
Required
High School diploma or GED
Must have 2 years or more of collection experience that includes the use of an On-line Collection system and experience working on a predicative dialer
Individual must have good oral and written communication skills, as well as strong interpersonal skills
Must have strong organizational skills, ability to prioritize workload and work independently
Must be able to work flexible hours and be capable of making decisions within the scope of responsibility, while working with the member
The position requires intermediate computer skills that include Microsoft Word and Excel
Benefits
Paid time off
Medical
Dental
Vision
401(k)
Company
TruWest Credit Union
TruWest Credit Union is a financial service firm providing loans, wealth management and other related services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Alan Althouse
President/CEO
Chris Kearney
President & Chief Executive Officer
Recent News
Phoenix Business Journal
2024-01-11
Phoenix Business Journal
2023-10-17
Company data provided by crunchbase