Client Solution Architects ยท 2 months ago
IT Service Management (ITSM) Analyst
Dahlgren,VA,US
Full-time
Onsite
Mid Level
3+ years expClient Solution Architects (CSA) is currently seeking an IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. The role involves generating documentation, monitoring ITSM processes, and improving the IT experience for stakeholders through performance metrics and continuous service improvement.
Management ConsultingSupply Chain Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Generating documentation, monitoring ITSM process and practice performance, assisting with improving the IT experience of our stakeholders by measuring human-centric metrics, reporting on key performance indicators (KPIs) and other metrics, and drive continuous service improvement
Manages the coordination with Service Owners to design new services and enhance existing services
Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations
Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services
Qualification
Required
Must possess and maintain an active Secret Clearance
Three (3) years of professional experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum
Collaborate with business and technical teams to optimize IT products and services and align them with business objectives
This position is required to be designated as IAT II level
Company
Client Solution Architects
Client Solution Architects (CSA) is a global provider of integrated technology and operational support services to defense and federal government organizations.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Bleken
Chief Executive Officer
Greg Blue
Chief Financial Officer
Company data provided by crunchbase